Principal PM-T, Customer Success Intelligence Team , AWS Specialist and Partner Organization

As a Principal Product Manager-Technical on the Customer Success (CS) Intelligence team within the AWS Customer Success Center of Excellence, you will own the product lifecycle for products and tooling Basic qualifications: - 7+ years of technical product management, program management or engineering experience - Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience - Experience owning and driving product roadmap strategy and definition - Experience writing PRDs, technical specifications, and business requirements documents - Experience designing system architectures or defining technical requirements for distributed systems - Experience with sprint planning, backlog prioritization, and agile development processes - Experience launching products through multi-region readiness, legal, and compliance gates - Track record of shipping products that serve technical audiences (engineers, product managers, or developers) Preferred: - Experience in Go-To-Market, Business Development, Sales, or Consulting - Experience building products that incorporate ML models, agentic systems, or applied AI in production environments - Experience with customer success, post-launch adoption, or customer health platforms at enterprise scale - Advanced degree in a technical discipline (e.g., Data Science, Machine Learning, Computer Science) - Experience defining and measuring model-level metrics (precision, recall, coverage) alongside business outcome metrics - Experience building products for partner ecosystems or multi-stakeholder platforms (e.g., marketplaces, partner portals) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Mountain View - 206,900.00 - 279,900.00 USD annually USA, CA, San Francisco - 206,900.00 - 279,900.00 USD annually USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually