Knowledge Management Specialist, Amazon One Medical Customer Care

As Amazon One Medical continues to grow and enhance the primary care experience, we are looking for dedicated and skilled leaders to oversee the people, processes, and technology that set us apart. As Basic qualifications: - Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint) - At least 2 years of experience in content management and development OR 1 year of experience in a patient-centered role within a multi-state primary healthcare company. - Proven experience creating, managing, and improving content, communications, and learning resources that support customer or patient-facing teams. - Strong written and verbal communication skills, with the ability to effectively present information and collaborate with cross-functional stakeholders. - Experience developing process workflows, standard operating procedures (SOPs), performance tracking mechanisms, and feedback loops to drive continuous improvement. Preferred: - Proven ability to create a strong, collaborative environment that supports knowledge sharing and ensures an engaging experience for team members. - Experience with MAX Agent, Nice-InContact, G Suite, Electronic Health Record (EHR) systems, and knowledge management platforms. - Previous experience in healthcare, especially within patient-centered environments and partnering with clinical teams. - Contact center experience with an understanding of customer-facing operations, support workflows, and the knowledge needs of frontline teams. - Strong analytical and organizational skills with the ability to prioritize multiple tasks, manage complex information, and identify opportunities for process improvement. - Familiarity with knowledge management frameworks, content governance practices, and systems used to create, maintain, and optimize knowledge resources. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, AZ, Tempe - 15.38 - 26.92 USD hourly