Senior Proposal Manager - SLA

Location: Raleigh, North Carolina, United States Job ID: R0143103 Date Posted: 2026-10-05 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: Yes Job Description: The Opportunity As a Senior Proposal Manager for Service Agreements, you will manage the development, standardization, and growth of Service Level Agreements and lifecycle service offerings across North America. You will serve as the primary commercial and proposal contact for long-term service agreements covering substation assets, including high-voltage equipment, transformers, medium- and low-voltage switchgear, protection systems, and associated digital monitoring solutions. You will develop scalable offerings, pricing methodologies, proposal frameworks, and contract structures that support accurate and timely quotations. Working across Service Sales, Operations, Product Management, Engineering, Finance, Legal, and Business Development, you will combine technical knowledge, commercial judgment, proposal management experience, and customer-facing contract capabilities to support Hitachi Energy’s HMAX and Service Agreement business. How You’ll Make an Impact Manage the development and optimization of SLA and HMAX offerings across North America. Develop standardized service packages, coverage models, commercial structures, and repeatable lifecycle service frameworks. Prepare strategic service agreement proposals and tenders aligned with customer priorities and business goals. Coordinate technical, operational, and commercial inputs to deliver consistent, high-quality proposals. Develop pricing models and methodologies for labor, travel, contingency, escalation, spare parts, and commercial risk. Evaluate agreement profitability and risk while validating pricing assumptions and margins with Finance and Operations. Support customer presentations, proposal reviews, contract negotiations, and commercial discussions. Monitor industry trends, service models, competitor offerings, and opportunities to expand the service portfolio. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Bachelor’s degree in Engineering, Business, or a related field; equivalent experience may be accepted in place of a degree. 10 or more years of proposal development experience. Technical knowledge, commercial acumen, proposal management capabilities, and customer-facing contract experience. Ability to collaborate across Service Sales, Operations, Product Management, Engineering, Finance, Legal, and Business Development. More About Us You will have opportunities to develop your capabilities while contributing to the future of energy services. Opportunities to work on innovative technologies shaping the future of energy. A collaborative environment with experienced professionals. Access to learning platforms and career development programs. Attractive health and retirement benefits. Paid leave and flexible work arrangements. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.