Key Account Manager

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. The Logistics Analyst is responsible for supporting global logistics operations through the use and leverage of AI tools, data analysis, process optimization, project management, and system governance. This role serves as a key contributor in driving operational excellence across transportation, warehousing, customs compliance, and logistics networks by applying data-driven insights, automation, and AI-enabled decision support. In addition to daily operational support, the Logistics Analyst will lead and coordinate global logistics initiatives, identify opportunities to improve productivity through AI and automation technologies, and manage enhancements to logistics systems including SAP, ShipDoc, transportation management systems, and related digital platforms. The role will also help translate logistics pain points into practical AI use cases that improve visibility, cycle time, compliance, and exception management. The ideal candidate combines strong analytical capabilities, AI proficiency, project management skills, logistics business process knowledge, and a passion for leveraging technology to transform logistics operations and enable a more automated, predictive, and exception-driven operating model. Key Responsibilities Logistics Operations & Analytics Analyze logistics performance metrics, transportation costs, service levels, inventory flows, and operational KPIs. Develop dashboards, reports, and performance scorecards using business intelligence tools, AI-assisted analytics, and automated reporting capabilities. Identify and implement cost reduction and productivity improvement opportunities across the logistics network. Leverage AI-enabled insights to identify shipment delays, cost anomalies, service risks, and operational exceptions for proactive follow-up. Collaborate with carriers, forwarders, warehouses, and internal stakeholders to resolve operational challenges. Global Logistics Project Management Lead and coordinate global logistics transformation projects across multiple regions and sites. Develop project plans, milestones, risk assessments, and implementation roadmaps. Work with cross-functional teams including Supply Chain, Manufacturing, IT, Planning, Procurement, Finance, and Trade Compliance. Track project progress, manage stakeholder communications, and escalate risks when required. Support logistics network optimization, process standardization, new site ramp-up initiatives, and AI-enabled workflow redesign across global logistics operations. Drive continuous improvement programs that enhance service, efficiency, operational resilience, and scalable AI adoption across logistics processes. AI, Automation & Digital Transformation Identify opportunities to leverage AI, machine learning, and automation tools to improve logistics efficiency and decision-making. Design and implement process automation solutions using tools such as Microsoft Power Automate, AI Builder, Azure AI Services, and related digital platforms. Develop use cases utilizing AI for shipment visibility, predictive analytics, document processing, workflow automation, and exception management. Evaluate emerging technologies and recommend scalable solutions to improve logistics operations. Partner with business users, logistics service partners, SMAI and IT teams to implement and sustain digital transformation initiatives. Measure and report productivity gains and business value delivered through automation projects. Logistics Systems Management Serve as a business owner and subject matter expert for logistics systems including SAP, ShipDoc, transportation management systems, warehouse systems, and logistics databases. Gather business requirements and translate them into system enhancement requests, AI use cases, automation opportunities, and data improvement needs. Lead system testing, user acceptance testing (UAT), AI solution validation, and deployment activities. Coordinate system upgrades, configuration changes, and process integrations with IT teams and solution providers. Maintain system documentation, process flows, and operational procedures. Provide user training and support to ensure effective adoption of new system capabilities, AI tools, dashboards, and automated workflows. Monitor data integrity, system performance, AI output reliability, and compliance with business requirements. Continuous Improvement & Governance Establish and maintain standard operating procedures and process documentation. Support logistics governance, controls, and audit requirements. Drive process harmonization, best practice sharing, and reusable AI-enabled solutions across global sites. Develop business cases and ROI analyses for logistics improvement, automation, and AI-enabled transformation projects. Support strategic initiatives aligned with organizational objectives and supply chain transformation goals. Job Requirements: Education Bachelor's degree in Supply Chain, Logistics, Engineering, Analytics, Business, or a related field. 3-6 years of experience in logistics, supply chain operations, transportation, logistics systems, or supply chain analytics. Proven experience leading cross-functional projects, process improvements, or digital transformation initiatives. Strong analytical skills with experience using Microsoft Power Automate, AI Builder, Azure AI Services, and related digital platforms. Experience with logistics systems (SAP, TMS, WMS) and translating business requirements into system solutions. Exposure to automation, AI, workflow optimization, or continuous improvement initiatives. Strong stakeholder management, project management, and problem-solving skills in a global environment. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_sg@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.