Account Manager

Accountabilities: Serve as the primary point of contact for a portfolio of existing customers, developing strong relationships with technical and business stakeholders. Monitor account health indicators, including platform usage, billing, feature adoption, customer satisfaction, and potential churn risks, taking proactive action when needed. Drive customer renewals, upsells, and cross-sells by identifying opportunities such as increased GPU capacity, additional feature modules, and premium support plans. Conduct regular business reviews, including quarterly and monthly reviews, to communicate return on investment, product roadmap updates, usage insights, and new offerings. Collaborate with product, engineering, and support teams to resolve customer issues, remove blockers, and advocate for product improvements. Develop account plans, forecasts, and tailored growth strategies to support retention and expansion across the customer portfolio. Track and report key performance indicators, including churn, renewal rates, net revenue retention, expansion revenue, and customer satisfaction. Manage contract renewals, commercial negotiations, and customer escalations. Maintain accurate and up-to-date CRM records, including account notes, pipeline activity, and revenue forecasts. Support onboarding activities and customer transitions when required. Occasionally travel to meet strategic customers or represent the business at relevant industry events. Requirements: 2–5 years of experience in account management, customer success, or post-sales roles, ideally within SaaS, cloud computing, or technology infrastructure. Strong technical understanding and the confidence to engage effectively with both developers and senior business stakeholders. Proven ability to build and maintain customer relationships while managing multiple stakeholders and competing priorities. Understanding of key commercial and customer success metrics, including churn, usage, annual and monthly recurring revenue (ARR/MRR), and net revenue retention. Strong analytical skills, with the ability to interpret usage data, identify trends, assess account health, and make data-driven recommendations. Excellent written and verbal communication, presentation, and negotiation skills. Proficiency with CRM systems, analytics tools, and team collaboration platforms such as Slack. A proactive, self-directed approach, with the ability to take end-to-end ownership of customer accounts and deliver measurable outcomes. Familiarity with cloud platforms, GPU infrastructure, AI/ML technologies, or developer tools is considered an advantage. Successful completion of a background check. Must be eligible to work in the relevant location; visa sponsorship is not available for this role. Benefits: Competitive on-target earnings ranging from $130,000 to $250,000 USD, converted into local currency and comprising base salary plus commission. The final range will depend on experience, qualifications, location, and career level. Uncapped commission, offering additional earning potential as you grow and expand your customer portfolio. Meaningful equity through Restricted Stock Units (RSUs), allowing you to participate in the company's growth. Flexible paid time off to support work-life balance and personal well-being. Remote-first working environment with a collaborative, primarily Slack-based team culture. $1,200 home office and equipment stipend to help you create a productive workspace. Opportunity to work alongside a passionate team developing AI infrastructure and supporting a growing global developer community. A culture that values ownership, continuous learning, collaboration, and meaningful contributions.