Prompt Engineer

ABOUT TIMEPAY.AI At timepay.ai we are on a mission to revolutionize how enterprises connect with their customers. Traditional approaches to collections, sales, and customer engagement are outdated—impersonal, inflexible, and wasteful of resources. We build and deploy intelligent, human-like AI agents that operate 24/7, using predictive analytics to make communication more efficient, effective, and empathetic. What we've built: Vox-v1 - Our flagship TTS engine with 15+ emotions, 12+ languages, and sub-100ms latency. Voice AI Agents - Autonomous agents handling millions of inbound & outbound calls. Automated workflow across multiple channels i.e sms, email whatsapp etc. POSITION OVERVIEW We're hiring for a Prompt Engineer at timepay.ai and this is one of the most exciting roles we have right now. If you've worked in client delivery, automation, process excellence, customer support QA, business analysis, or CX transformation, and you've spent time working with AI-driven workflows or bot-building platforms, this role is built for you. You'll work closely with our product and engineering teams to design, refine, and implement prompts and bot flows for our clients across customer support, collections, reminder systems, onboarding journeys, and custom automation. It's a mix of language, logic, client management, and product thinking with direct ownership over how our AI agents behave in production. YOUR ROLE - Responsible for designing, developing, and optimizing prompts for AI models to ensure accurate, contextually relevant, and high-quality outputs. - Test prompts against our QC output to consistently refine for higher accuracy. - Collaborate with cross-functional teams, including AI researchers, and product managers, to create and refine prompts that enhance the performance of our AI solutions. - Conduct experiments and A/B testing to evaluate and improve prompt performance. - Analyze user feedback and data to refine and enhance prompt effectiveness. - Stay up-to-date with the latest advancements in AI and natural language processing (NLP) technologies. - Document prompt engineering best practices and contribute to knowledge sharing within the team. QUALIFICATIONS Pursuing/Pass-out in bachelor's or Master's degree in Computer Science, Artificial Intelligence, English, Journalism, or a related field. Strong proficiency in English (Other language is an advantage). Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work in a fast-paced, dynamic environment. SOUNDS LIKE YOU? User-obsessed: Users come first, above all else. Communication: You over-communicate. You communicate clearly and precisely, both verbally and in writing, including explaining technical concepts. Timeliness: You respect timelines and communicate beforehand if there is a blocker. Ownership: You proactively take initiative to find solutions and focus on what must be done to create success. Grit: You pursue challenging goals with passion and courage. Intellectual curiosity: You want to constantly push yourself out of your comfort zone to try and learn new things. Entrepreneurial: You are empowered to take decisions and act on them, treating this startup as your own. What We Offer Competitive Package: Attractive salary and equity options—grow with the company. Technical Impact: Build systems that power AI agents serving India's leading financial institutions. Growth Opportunity: Join a fast-growing startup where your technical decisions have direct business impact. Engineering Culture: Work with a team that values clean code, system design excellence, and continuous learning. Flexibility: Hybrid work model with focus on results and technical excellence. Ready to Join Us? If you're excited about building robust, scalable systems that power the future of enterprises, we'd love to hear from you. Come help us build the infrastructure that will transform enterprises engage with their customers through.