AI Agent Implementation Specialist

At Super, we’re building complex, multi-channel AI agents (phone, SMS, email) for customer service automation in the real estate vertical. We’re looking for a detail-obsessed implementation specialist that has a deep understanding of prompt engineering to lead successful customer onboarding. You’ll transform customer SOPs, documents, and workflows into structured, accurate AI behavior. This includes knowledge base creation, channel-specific configuration, rigorous testing, and post-launch refinement. **You’ll Be Responsible For:** * Structuring customer info (PDFs, links, docs) into AI-ready knowledge fit for our systems * Training agent behavior to each customer's specifications * Testing and refining agent responses pre-launch * Monitoring post-launch performance and surfacing improvements * Identifying missing instructions or gaps during onboarding with our internal team and customers * Meeting with customers to kick-off engagements and get feedback **We’re Looking For:** * 3+ years in AI prompt engineering, technical onboarding, and/or QA * Exceptional attention to detail and clarity in communication * Experience with structured formats (Markdown, JSON, spreadsheets) * Fluency with AI prompting and using LLMs * Extremely strong communication skills: internally with the team and with customers * Native English proficiency You’ll thrive if you’re fast, organized, and quality-driven. This role directly impacts customer success—and the intelligence of our AI—and is a critical role for helping us to grow quickly.