ApplySarthiJapanese Bilingual Customer Service Associate | Music Streaming Services | Shaw
Sutherland
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This role on the market
751 open bilingual roles across 69 companies are on ApplySarthi right now, most of them in Delhi NCR (5).
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Sutherland has 438 open roles listed here.
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Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
751 open bilingual roles are hiring right now across 69 companies, mostly in Delhi NCR — so the questions repeat. Practise them before you sit with Sutherland.
Questions you are likely to be asked
- Why do you want to join Sutherland?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
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Practise the Japanese Bilingual Customer Service Associate | Music Streaming Services | Shaw at Sutherland interview free →As a Japanese Bilingual Customer Service Associate for our Music Streaming Services account in Shaw, , and you'll be managing subscriptions, assisting with account registration, and handling cancellation requests to ensure our customers enjoy a seamless music experience. Provide bilingual customer support (English + Japanese) across multiple channels (live and non-live) Handle Email/Chat/Calls for the customers using the provided tools Resolve the customer's issue. Establish and maintain rapport with consumers Accurately capture all required information in the respective tools Accurately report all happenings on the email/chat/calls to the respective supervisor/lead Complete all given tasks within the time specified Adhere to the rules and regulations of the company Adhere to the non-disclosure agreement Finished at least 2 years in college (or High School Graduate + relevant work experience) Excellent English and Japanese written and verbal communication skills Working knowledge on computers Good customer service and problem solving skills Meet the specific daily targets with respect to the Key Result Areas All your information will be kept confidential according to EEO guidelines.
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Listed on smartrecruiters · posted 2026-02-05. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.