Associate - Account Management

Responsible for answering, resolving customer issues, and upselling through call/chat/email within a growing customer base. Identify and relate with various customer needs and scenarios. Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Remain updated in client and industry led processes, technology applications, utilities, and products. Utilize various client-based tools and applications for customer management and servicing. Transfer customers to appropriate departments when required. Conduct data entry, documentation, and case management. Work and partner with others within a team-based environment. Achieve and maintain required metrics and goals. ***The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc. At least 6 months of experience in both Sales and Customer Service is required. Candidates with sales experience are highly welcome and encouraged to apply ! Requires good English skills, excellent in Chinese and Cantonese speaking. Able to read and write in Simplified Chinese and English . Require sales background and IT technical skills. Good communication and interpersonal skills. Comfortable working in a sales and technical support environment, including upselling and account management. Education: SPM, Diploma, or Bachelor's Degree.