Seasonal Technical Customer Service Representative (Bilingual French + English)

Accountabilities: Provide high-quality customer support by handling inbound phone inquiries in both French and English. Diagnose, troubleshoot, and resolve technical issues related to software products and services. Guide customers step by step through tasks, features, and processes within the tax preparation software. Educate customers about relevant products, features, and solutions based on their needs. Accurately document customer interactions and maintain account information in accordance with established guidelines. Handle customer concerns and de-escalate challenging situations through clear, empathetic, and effective communication. Navigate multiple screens and systems efficiently while maintaining a positive and personalized customer experience. Requirements: Must be authorized to work full-time hours in Canada. Must be at least 18 years old. High school diploma or equivalent. Fluency in both French and English, with the ability to support customers in either language. Flexibility to work a variety of shifts, including evenings, nights, and weekends. Ability to multitask, navigate between screens, and manage customer interactions efficiently. Successful completion of a pre-employment background check. Strong communication, problem-solving, and customer service skills. Previous customer service or technical support experience is preferred. Experience with accounting or bookkeeping software is an asset. Previous call centre experience is considered an advantage. Home Office Requirements: A hardwired internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload. A quiet, private, distraction-free workspace. Webcam availability and video presence during training and production. Benefits: Hourly compensation of CAD $19.20–$20.35, depending on province of residence. Additional CAD $2.00 per hour bilingual premium. Temporary, fixed-term seasonal employment, with approximately 40 hours per week. Fully remote work from any province in Canada. All necessary work equipment provided. Paid, instructor-led virtual classroom training and ongoing role-specific training. Tenure- and performance-based incentives. Potential consideration for transfer to other available roles after the seasonal assignment, for employees in good standing. Opportunities for internal career progression and professional development.