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Executive- Customer Service

Hoichoi

Hoichoi is also hiring for this role in Kolkata, Dhaka, , Bangladesh.

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This role on the market

4,337 open customer roles across 758 companies are on ApplySarthi right now, most of them in Bengaluru (74), Delhi NCR (58), Chennai (35).

What customer roles keep asking for: Customer success (35%), SaaS (21%), Account management (21%), CRM (16%), Stakeholder management (16%), Salesforce (14%), Supply chain (13%), Excel (13%) — counted across their open postings here.

Hoichoi has 5 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management, CRM. Practise those questions before you sit with Hoichoi.

Questions you are likely to be asked

  1. Why do you want to join Hoichoi?
  2. How do you handle a problem you do not know the answer to?
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

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Overview:  Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times. This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment. Job Role: · Answer user communication/queries via emails, live chats and calls · Ensure minimum turnaround time for resolving user queries & complaints · Deliver best in class service in the friendliest and timely manner · Suggest process & product improvements based on user feedback · Assist the team in reporting & analysis · 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background · Excellent proficiency in Tamil, Malayam and English · Critical thinking and problem-solving skills · An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support. Why hoichoi? Work in an exciting environment where you will be constantly learning & sharpening your skillset. We are bringing unique stories to audiences at a scale never done before.

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Listed on smartrecruiters · posted 2021-01-18. ApplySarthi collects openings and links to application pages; the role is advertised by Hoichoi, not by us.