Director (Travel & Hospitality)

Requirements Experience : 16+ years Extensive experience in delivery leadership, portfolio management, or program management within the Travel and Hospitality domain. Strong domain expertise in Travel and Hospitality, with an understanding of industry-specific business processes, technology landscapes, and client expectations. Proven experience leading and managing teams of 100+ associates across multiple projects or delivery engagements. Demonstrated experience managing a portfolio valued at $10M+, with accountability for P&L, revenue forecasting, budgeting, margins, and cost optimization. Strong expertise in end-to-end project and delivery management, including release governance, quality assurance, production readiness, and KPI tracking. Proven capabilities in resource planning, capacity forecasting, workforce utilization, and multi-project staffing management. Strong experience in enterprise risk management, dependency governance, issue resolution, and escalation management across distributed teams. Demonstrated ability to manage senior client relationships, executive stakeholders, contractual commitments, and complex delivery expectations. Experience hiring, mentoring, evaluating, and developing project managers and Scrum Leads. Hands-on experience drafting, reviewing, negotiating, and managing MSAs and SOWs in collaboration with legal, internal, and customer stakeholders. Strong understanding of contract governance, commercial obligations, financial controls, and delivery commitments. Excellent leadership, communication, negotiation, decision-making, and stakeholder management skills. Ability to drive operational excellence, scale delivery organizations, improve profitability, and maintain high standards of client satisfaction. Responsibilities Lead end-to-end delivery of large-scale projects within the Travel and Hospitality domain, ensuring software releases meet agreed timelines, budgets, quality standards, and production-readiness expectations. Monitor delivery performance through key performance indicators (KPIs), establish governance mechanisms, and drive continuous improvement across project portfolios. Lead and manage teams of 100+ associates, ensuring effective resource utilization, team productivity, and alignment with business objectives. Drive resource and capacity planning across multiple projects, forecast staffing requirements, and resolve cross-functional bottlenecks and resource constraints. Own portfolio-level profit and loss (P&L), including revenue forecasting, budget management, cost optimization, margin improvement, and financial performance. Manage a project portfolio valued at $10M+, ensuring financial accountability, delivery predictability, and achievement of business targets. Identify and manage macro-level delivery risks, dependencies, and potential escalations across distributed teams, ensuring timely implementation of mitigation plans. Serve as the primary escalation point for key clients and executive stakeholders, managing expectations, strengthening client relationships, and ensuring contractual commitments are fulfilled. Lead, mentor, and develop project managers and Scrum Leads, fostering accountability, collaboration, leadership development, and a high-performance culture. Oversee contract development and management, including drafting and reviewing Master Services Agreements (MSAs) and Statements of Work (SOWs). Collaborate with legal teams, internal stakeholders, and customer representatives throughout contract drafting, negotiation, execution, and ongoing management. Establish effective delivery governance, financial controls, stakeholder communication, and operational processes across the portfolio. Drive strategic planning, delivery scaling, and operational excellence to support business growth and long-term client partnerships. Bachelor’s or master’s degree in computer science, Information Technology, or a related field.