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Customer Service Representatives

Sutherland

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Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. Tell me about feedback from customers that you passed on to the product team.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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Key Responsibilities Handle customer inquiries and provide professional support. Respond to customer requests and resolve issues efficiently. Provide accurate information about products and services. Ensure a positive customer experience throughout every interaction. Handle customer complaints professionally and provide suitable solutions. Maintain accurate records of customer interactions. Follow company policies, procedures, and quality standards. Escalate complex cases when necessary. Requirements English level B2 or above . Graduates and dropouts are welcome to apply. Maximum age: 40 years old . Willing to work on-site . Flexible with rotational shifts. Excellent communication and problem-solving skills Benefits Company-provided transportation. Social insurance. Medical insurance. 24/7 door-to-door transportation for ladies working night shifts.

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Listed on smartrecruiters · posted 2026-08-23. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.