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Customer Service Representatives

Sutherland

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Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. Tell me about feedback from customers that you passed on to the product team.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase) Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development. * *Technical Support (Telecom Account):* πŸ’° Up to 20,800 EGP (Including 15% KPIs) * *Technical Support (Telecom Account):* πŸ’° Up to 20,800 EGP (Including 15% KPIs) + incentives * *TV streaming service (Customer service):* πŸ’° Up to 21,500 EGP (Including 15% KPIs) + incentives πŸ“ *Location:* New Cairo πŸ•˜ *Full-Time | On-Site* πŸ—£οΈ *English Level:* B2 or above ✨ *Benefits & Perks:* * *Night Shift Allowance:* 1,100 EGP/month * *Mental Wellness Support:* Wellness coach + free therapy sessions * *Gym Access & Employee Discounts* πŸš— *Transportation:* * Door-to-door for females (on the return trips 24/7)(Collection points for the coming trip) * Drop-off within 1 km for males between 8 pm to 6 am πŸ“ˆ *Promotion eligibility after 6 months* πŸ“š *Free learning platforms & courses* 🎯 *Employee Referral Program:* Earn rewards by referring qualified candidates and growing your network within the company. ✨ *What We Offer:* βœ”οΈ Respectful, non-toxic environment βœ”οΈ Clear career growth & internal promotions βœ”οΈ Full transportation coverage βœ”οΈ Employee recognition programs *Requirements:* πŸŽ“ Graduates & Dropouts (B2 English required) πŸ’‘ Previous experience is a plus πŸ“² *Apply Now:* * *WhatsApp:* 01032333143 * *Phone/WhatsApp:* 01034442874 πŸŽ“ Graduates & dropouts are welcome to apply πŸ—£οΈ English proficiency required: B2 / B2+ / C1 Military papers are required for males

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Listed on smartrecruiters Β· posted 2026-09-19. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.