Customer Consultant with German and English – Hybrid

For our successful client in Sofia — a globally recognized leader in the confectionery and food industry — we are looking for a Customer Consultant with German and English to join their team. 🎯 Your Role As a Customer Consultant, you will be responsible for providing excellent customer service and ensuring a positive experience across different communication channels. Your main responsibilities will include: Handle customer inquiries via email, chat, and phone using the provided tools and systems Understand and resolve customer issues efficiently and professionally Demonstrate empathy, patience, and a customer-focused approach Make independent decisions while following established processes, policies, and regulations Handle all aspects of customer care in a courteous and professional manner Manage multiple tasks effectively in a fast-paced environment Adapt quickly to organizational changes and new processes 🧠 What We’re Looking For Fluent German and English – C1 level , both written and spoken. Excellent communication skills. Strong attention to detail. Analytical mindset with excellent problem-solving abilities. Customer-oriented and empathetic approach. Ability to work independently and make sound decisions. Confident, dynamic, and adaptable personality. 🎁 What We Offer 💰 Compensation & Benefits Competitive salary. Performance-based bonuses. Additional health insurance. Food vouchers Fully paid training and onboarding 🏢 Work Environment Hybrid work model: 1 week working from home / 1 week from the Sofia office Working hours: Monday-Friday, 10:00 – 19:00 Professional and supportive working environment Opportunity to develop your skills within a globally recognized company If you are a customer-focused professional with strong German and English skills and are looking for your next career opportunity in Sofia, we would be happy to hear from you!