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UX Director

fa-ewmy-saasfaprod1

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  1. Why do you want to join fa-ewmy-saasfaprod1?
  2. What is your experience with B2B? Tell me one thing you learned the hard way.
  3. Walk me through a design from your portfolio, from the problem to the result.
  4. Tell me about design feedback you disagreed with. What happened?
  5. How do you test a design with users before it is built?

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As User Experience (UX) Director, you lead the vision, strategy, and practice for UX Design and UX Research within a specified product pillar — translating the realities of field adjusters, desk adjusters, claim managers, carrier executives, and TPAs into intuitive, trusted software across the claims lifecycle. This is a player/coach role. You personally lead design and research work, coach individual contributors at the craft level, and build high-performing UX team spanning both disciplines. You partner with the VP of Product (specified product pillar), Engineering, Marketing, and Customer Success, as well as our customers to shape the user experience across our products. This role will be Hybrid 3x a week in our Lehi, Utah location. 10+ years of UX experience (Design/Research), including leadership at a scope equal to or beyond Principal/Design Architect level 5+ years directly managing designers and/or researchers Bachelor’s degree in design, human-computer interaction (HCI), or related field preferred, or equivalent practical experience; master's degree or UX/research certification a plus Working fluency in UX research methods (qualitative and quantitative), sufficient to direct and evaluate a research team Proven ability to give craft-level design and research critique and coach individual contributors, including Principal-level ICs Hands-on practitioner mindset — willing and able to personally lead design and research work, not solely direct others Track record building and scaling a UX practice inside a B2B or B2B2C SaaS company of comparable size and complexity a plus Experience with design systems, accessibility (WCAG), and research operations Point of view on applying AI and automation to claims workflows, balancing efficiency with human judgment Proficient with design and research tooling (e.g., Figma, Dovetail, UserTesting, Miro) and collaboration tools (e.g., JIRA, Confluence) Excellent executive communication and storytelling skills; able to connect UX investment to business outcomes (adoption, retention, NPS/CSAT, revenue) Experience in property & casualty insurance, claims platforms, or insuretech preferred

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Listed on oraclehcm · posted 2026-08-07. ApplySarthi collects openings and links to application pages; the role is advertised by fa-ewmy-saasfaprod1, not by us.