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Business Analyst/Product Support

fa-ewmy-saasfaprod1

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Turn real user challenges into smarter product solutions. As a Business Analyst & Product Support Specialist on the Verisk Canada product team, you will combine analytical thinking, technical curiosity, and a customer-first mindset to help users succeed while shaping the continued evolution of our products. In this high-impact hybrid role, you will serve as a trusted connection among end users, clients, business stakeholders, and engineering teams. You will troubleshoot complex product and data issues, translate business needs into clear technical requirements, and use insights from support interactions to influence enhancements and roadmap priorities. This is an ideal opportunity for someone who enjoys solving problems, building strong relationships, working across technical and non-technical teams, and turning customer feedback into meaningful product improvements. 2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment. Insurance or financial services experience is a bonus Customer first attitude Proven experience writing user stories, acceptance criteria, and process flow diagrams. Proficiency in business analysis requirements, technical analysis and design requirements Strong understanding of the software development lifecycle (SDLC), specifically requirements documentation and testing practices. CBAP preferred. Strong understanding of Service Oriented Architecture (SOA) Strong understanding of data interchange formats (XML, JSON, etc) Proficient in database queries for a variety of databases (SQL, Mongo, Postgres, etc) Comfort with Jira and Confluence for ticketing and documentation Ability to assist with web service implementations, enhancements and customer support for clients Ability to build and maintain good relationships with internal and external stakeholders. Written and oral fluency in English. Detail, analytical and process oriented. Ability to prioritize and complete tasks with strong attention to detail and accuracy Strong analytical problem-solving ability with a keen eye for detail. Exceptional written and verbal communication skills; ability to explain complex technical concepts to non-technical users. Empathy for user experience combined with a structured, data-driven mindset. #LI-BH1

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Listed on oraclehcm · posted 2026-09-25. ApplySarthi collects openings and links to application pages; the role is advertised by fa-ewmy-saasfaprod1, not by us.