Customer Service Representative

At Verisk, we help the world make better decisions through data, analytics, technology, and expertise. As a global leader in risk assessment and data analytics, Verisk supports customers across insurance, financial services, and other industries in managing risk, improving performance, and driving innovation. As part of the Verisk family, VIS Ireland has been delivering business-critical technology solutions to the insurance industry for more than 20 years. Our teams work at the heart of insurance operations, providing trusted products and services that support customers across their daily business activities. We are looking for a Customer Support Representative to join our team. This is an opportunity to play a key role in the customer experience, helping clients maximize the value of our solutions while contributing to the operational excellence behind our products and services. If you enjoy solving problems, working with data, collaborating across teams, and making a direct impact on customer success, we'd love to hear from you. Why joining Verisk Ireland? This is more than a traditional customer support role. You'll have the opportunity to develop expertise in a specialist industry, work with sophisticated technology solutions, and build relationships with customers who rely on our products every day. At VIS Ireland, you'll benefit from: • Meaningful work that directly supports customers and critical insurance operations • Exposure to data, analytics, and technology solutions used across the insurance industry • Opportunities to collaborate with experienced professionals across multiple disciplines • A stable, global organization with a strong reputation and long-term growth opportunities • A supportive team environment that values continuous learning and professional development If you're looking for a role where you can make a visible impact, build valuable industry knowledge, and grow your career within a global technology and data business, we'd love to hear from you. #LI-SD2 #LI-Hybrid We're interested in people who combine strong customer service skills with attention to detail, analytical thinking, and a proactive approach to problem solving. You'll be successful in this role if you have: • A university degree, or equivalent experience, preferably in a business, technology, or related discipline • At least 3 years of experience in a customer-facing environment • A strong commitment to delivering an excellent customer experience • The ability to work independently, prioritize effectively, and take initiative • Strong analytical and problem-solving skills • Advanced Microsoft Excel skills • The ability to manage multiple priorities in a fast-paced environment • Strong written and verbal communication skills The following would be an advantage: • Experience working with SQL • Experience working with data-intensive systems, technology products, or business applications