Transaction Analyst - ATM Monitoring

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transactions Analyst within JPMorganChase, you will have a direct impact on our team and department, ensuring smooth and efficient transaction processes. You will leverage your knowledge of transaction management to identify and resolve issues, guided by established practices and procedures. Your role will involve providing management with data and analytics to assist with targeted coaching and mentoring of Specialists and enhancing customer experience. You will also be expected to think strategically, fostering innovation and team building. Your proficiency in artificial intelligence and automation will be crucial in optimizing our transaction processes. Furthermore, your ability to interpret and communicate data will help us make informed decisions that drive impact. Your role is essential in maintaining our commitment to providing top-notch service to our customers. Job responsibilities Gather data and create reports daily, weekly and monthly to contribute to business operations Research and provide recommendations on performance error investigations, root cause, and resolution Utilize artificial intelligence and automation technologies to optimize transaction processes and improve efficiency Contribute to team projects aimed at innovating transaction management processes and enhancing customer experience Assist in training and guiding team members on transaction processing and customer service best practices Collaborate with internal business partners across LOB’s to leverage technological activities Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, and settling transactions Familiarity with MIS and KPI reporting Demonstrated ability to utilize artificial intelligence and automation technologies to optimize processes and improve efficiency Experience in handling customer inquiries and requests, with a focus on enhancing customer experience Proven ability to contribute to team projects, with a focus on innovation and strategic thinking Experience in training and guiding team members, with a focus on transaction processing and customer service best practices High school diploma or GED required