Technical Care Specialist

As a Technical Care Specialist, you will deliver advanced, proactive technical support for broadband and IP network solutions by diagnosing and resolving complex technical issues, collaborating closely with R&D and cross-functional teams, performing in-depth root cause analysis, documenting findings and solutions, sharing technical knowledge, optimizing network performance, and continuously improving service quality to ensure reliable operations and exceptional customer satisfaction. You have: Bachelor’s degree in Engineering with 5 to 8 years of relevant work experience. Strong understanding of broadband access technologies, including GPON, XGS-PON, SD-WAN, FWA, and related solutions. Solid knowledge of IP networking (IPv4/IPv6) and protocols such as SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, and ERPS. Hands-on experience in troubleshooting, diagnostics, and root cause analysis (RCA) within live customer environments. Proficiency in UNIX/Linux systems and the use of network and system analysis support tools. It would be nice if you also had: Excellent analytical, communication, and customer-focused skills, with the ability to perform effectively under pressure in 24×7 support environments. Basic programming or scripting knowledge in Python, Java, and JavaScript, with familiarity in SQL/MariaDB and web technologies. Experience with Nokia products such as Lightspan, Altiplano (SD-WAN), ISAM 7302/7330/7360, and management systems including 5520 AMS, 5529 APC, IDM, OAD, SDC, and NA 5530.