Sr. Principal Global NPI Engineer

The Global NPI Engineer is responsible for collaborating with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience, improve product quality, and ensure successful customer onboarding. The role includes managing critical customer engagements, supporting product onboarding activities, conducting demonstrations, driving lab certifications, and handling complex customer escalations. The Global NPI Engineer contributes to the definition and implementation of Serviceability Requirements to improve product usability, operational efficiency, and overall customer experience. In addition, the Global NPI Engineer supports the Product Lifecycle Process, guiding products from First Customer Ship (FCS) through General Availability (GA). Acting as a key liaison between customers, support organizations, and product development teams, the role helps ensure successful new product introductions, accelerated customer adoption, and continuous product improvement. Proven experience in customer management, onboarding, and relationship-building in technical environments. Prior experience with Long Haul and/or Metro Optical Networks required. Demonstrated ability to lead customer demonstrations, lab certifications, and early field trials. Strong escalation management skills, with a track record of resolving critical customer issues effectively. Detail-oriented with excellent problem-solving skills, applicable to complex network scenarios. Prior exposure to automation (Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, controller, CLI) is a plus. Practical knowledge of Ethernet, DWDM, client interfaces, SONET/SDH (not mandatory), and OTN network concepts & use cases. Knowledge of TCP/IP networking, L2/L3 routing, and switching. Experience with optical test sets such as OTDR, OSA, BERT, and optical power meters. Experience with IP L2/L3 traffic generators and analyzers such as Spirent, IXIA, or Agilent. Hands-on testing experience with ROADM, EDFA, Raman amplifiers, and coherent transponders. Prior system test, QA experience, or knowledge of the product development lifecycle is a plus. Proficiency in creating PowerPoint presentations and using Excel for customer reporting and documentation. Exceptional interpersonal, oral, and written communication skills to engage with customers and internal teams. Education Requirements: Bachelor's/master's degree in electrical/Electronic Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field. At least 15+ years of experience in the job offered or related roles.