ApplySarthi

SERVICE DESK-SERVICE DESK

Zensar

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3,700 open service roles across 248 companies are on ApplySarthi right now, most of them in Delhi NCR (96), Bengaluru (92), Hyderabad (63).

Zensar has 254 open roles listed here.

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Questions you are likely to be asked

  1. Why do you want to join Zensar?
  2. What is your experience with Jira? Tell me one thing you learned the hard way.
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

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Excellent verbal and written communication skills with email etiquette and customer service skills. 2+ years of experience in handling end-user calls, Incidents/service requests, and application Break fixes. Experience with VDI, AD, O365, VPN, OneDrive, User device management & authentication issues. Working experience on the latest RDP tools (TV, LogMeIn, Bomgar) and Ticketing tools (ITSM, SNOW, JIRA) Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures. Ability to notify and escalate the issues based on the Severity. Have worked with international customers and technical support. Flexible for 24x7 rotational shifts and not ready to work from the office. Proper phone etiquette, including using client verbiage and positive positioning. Collaborate with other support teams, as well as system administrators and other IT departments, to address complex technical challenges • Participate in team meetings and share insights to improve overall support effectiveness Troubleshoot simple issues including password resets, basic network, and application issues and apply first call resolution (FCR) using Knowledge Base for simple issues

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Listed on oraclehcm · posted 2026-10-28. ApplySarthi collects openings and links to application pages; the role is advertised by Zensar, not by us.