ApplySarthiSERVICE DESK-SERVICE DESK
Zensar
Zensar is also hiring for this role in Hyderabad.
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This role on the market
3,017 open service roles across 198 companies are on ApplySarthi right now, most of them in Bengaluru (72), Delhi NCR (53), Hyderabad (49).
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Zensar has 233 open roles listed here.
- Guidewire ClaimCenter Developer
- Guidewire BillingCenter Developer
- C# Automation Testing - SDETpune
- Guidewire Integration Gateway Developer
- Guidewire Technical Architect
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
3,017 open service roles are hiring right now across 198 companies, mostly in Bengaluru — so the questions repeat. Practise them before you sit with Zensar.
Questions you are likely to be asked
- Why do you want to join Zensar?
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the SERVICE DESK-SERVICE DESK at Zensar interview free →Incident & Request Management Act as the first point of escalation for L1 analysts and take ownership of aged or complex incidents to drive faster resolution. Handle and resolve technically advanced incidents and service requests , ensuring minimal business impact. Escalate incidents or service requests to Leads or SME teams when required permissions or expertise is lacking . Apply a solid understanding of the customer's business needs to ensure effective incident triaging and prioritization . Microsoft 365 / Office 365 Certifications (e.g., MS-900, MS-203, MS-700, MS-720). Microsoft Exchange Certifications . ITIL Foundation Certification (preferred).
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
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Listed on oraclehcm · posted 2026-10-07. ApplySarthi collects openings and links to application pages; the role is advertised by Zensar, not by us.