ApplySarthi

SERVICE DESK-SERVICE DESK

Zensar

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3,017 open service roles across 198 companies are on ApplySarthi right now, most of them in Bengaluru (72), Delhi NCR (53), Hyderabad (49).

Zensar has 233 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

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Questions you are likely to be asked

  1. Why do you want to join Zensar?
  2. What is your experience with Jira? Tell me one thing you learned the hard way.
  3. Tell me about feedback from customers that you passed on to the product team.
  4. How do you explain a technical problem to a customer who is not technical?
  5. Tell me about an angry customer you handled. What did you say?

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Excellent verbal and written communication skills with email etiquette and customer service skills. 2+ years of experience in handling end-user calls, Incidents/service requests, and application Break fixes. Experience with VDI, AD, O365, VPN, OneDrive, User device management & authentication issues. Working experience on the latest RDP tools (TV, LogMeIn, Bomgar) and Ticketing tools (ITSM, SNOW, JIRA) Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures. Ability to notify and escalate the issues based on the Severity. Have worked with international customers and technical support. Flexible for 24x7 rotational shifts and not ready to work from the office. Proper phone etiquette, including using client verbiage and positive positioning. Collaborate with other support teams, as well as system administrators and other IT departments, to address complex technical challenges • Participate in team meetings and share insights to improve overall support effectiveness Troubleshoot simple issues including password resets, basic network, and application issues and apply first call resolution (FCR) using Knowledge Base for simple issues

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Listed on oraclehcm · posted 2026-10-07. ApplySarthi collects openings and links to application pages; the role is advertised by Zensar, not by us.