Payments-Digital & Design-Product Manager-Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Digital Client Onboarding, Servicing and Insights (DCOSI)-Digital Data Product Team (Client Insights), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Job responsibilities Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Leads commercial payments insights across digital channels, delivered directly to clients within digital payment portals Defines multi-year product strategy and roadmap for the insights portfolio, including prioritization, business cases, and executive stakeholder alignment Partners with channel product teams and stakeholders to ensure insights are usable, compliant, and delivered with a high-quality client experience Drives cross-functional delivery across engineering, operations, data/platform partners, and controls to remove dependencies and execute launches Establishes success metrics and measurement plans for adoption, engagement, and outcomes, and drives iteration based on learnings Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Payments domain expertise (transaction banking / treasury / commercial payments) with strong understanding of payments workflows and client needs in digital channels Demonstrated ability to translate complex payments data into clear client-facing insights and recommended actions delivered directly in digital payment portals Strong influence and communication skills, including executive-ready storytelling and the ability to align stakeholders on priorities and tradeoffs for this portfolio Proven ability to own a multi-year product vision and translate it into executable quarterly plans Experience driving outcomes in a regulated environment, partnering effectively with controls/compliance stakeholders for digital products Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization Experience leading client-facing insights, analytics, or alerting products in fintech or major financial services institutions Experience building AI-driven insights and actionable recommendation capabilities for digital payment portals Experience with personalization, decisioning, or rules-based recommendation systems in digital experiences Experience partnering with engineering and data teams to deliver products with clear performance, scalability, and reliability outcomes Experience defining and implementing product measurement frameworks (adoption, engagement, outcomes) for digital features