MS Specialist OSS

The OSS L2 Engineer acts as the second-level support for Operations Support Systems (OSS) servers including MantaRay, NSP, ARC, SON, HP EMS,ZTS,NCP and NCOM. This role involves deeper technical troubleshooting, complex incident management, system administration, and coordination with L3 teams and vendors to ensure network performance, stability, and service continuity. Must-have: Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or related field. Typically, 7-10 years of experience in OSS operations or telecom network support. Strong knowledge of OSS systems in telecom, especially MantaRay, NSP, ARC, SON, HP EMS, NCOM, NCP and ZTS platforms. Proficient in Linux OS (CentOS, RHEL, etc.) administration and troubleshooting. Experience in server and network monitoring tools, fault management, and alarm handling. Good scripting skills in Shell, Python or similar automation tools Good knowledge and hands-on experience with OpenShift and Kubernetes environments. Nice-to-have: Relevant professional certifications are an advantage. RHCSA and OpenShift/Kubernetes Certificate will be added advantage. Strong analytical and problem-solving skills with attention to detail. Good communication skills for clear interaction with technical teams and stakeholders. Experience with ticketing systems, ITIL processes, and incident management workflows. Ability to work in shifts and handle critical escalations under pressure.