Motor Claims Handler

As a Motor Claims Handler, you will own the final stage of the credit hire claim process. Once the hire period has ended, you will investigate the claim, challenge what is being charged, and negotiate a fair settlement that minimises the financial impact for our customers. You will review hire, storage and recovery charges in detail, test whether the periods and rates claimed are reasonable, and decide whether storage was applicable at all. Prior claims handling experience is preferable, but full training is provided. If you have transferable skills and a real appetite to learn, we'd like to hear from you. Essential Strong attention to detail and analytical thinking Excellent verbal and written communication, with the confidence to handle calls professionally Investigation and negotiation skills Sound, effective decision making Good organisation and time management Resilience and patience A results-driven mindset The ability to build relationships and work well in a team Desirable Previous claims handling experience (motor or credit hire) What We Offer 25 days' holiday plus bank holidays and wellbeing time Option to buy or sell up to 5 days' holiday Monday to Friday working week Hybrid working once you have reached competency And others #LI-MS1#Hybrid