Lead Software Engineer - ServiceNow

Are you passionate about solving complex business problems through engineering and innovation? At JPMorganChase, we build world-class technology that powers one of the most influential financial institutions on the planet — and we're looking for engineers who are ready to lead, grow, and make a lasting impact. As a Lead Software Engineer at JPMorganChase within the Technology Solutions team, you will shape the technology solutions that drive strategic initiatives across the firm. You will partner with cross-functional teams to design, build, and optimize scalable platforms while guiding a team of engineers toward technical excellence. This role blends deep technical expertise with leadership, requiring you to balance hands-on engineering with mentorship, strategic thinking, and a commitment to continuous improvement. Job responsibilities Provide oversight and coaching to a team of entry-level to mid-level software engineers working on basic to moderately complex tasks, fostering a culture of accountability and continuous growth Make decisions that influence team execution and the implementation of processes and procedures, ensuring alignment with firm-wide standards and delivery goals Collaborate with business analysis teams to produce estimates and agile delivery plans, engaging stakeholders to align on priorities and outcomes Identify and mitigate delivery risks across the book of work, escalating issues as necessary to maintain momentum and quality Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform Champion and enhance scrum practices to drive continuous improvement across team processes and delivery cadence Drive team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team Apply knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and advanced applied experience Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices Proven experience as a ServiceNow architect or team lead, with the ability to translate business requirements into scalable technical solutions Active ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist – IT Service Management (CIS-ITSM) Strong understanding of Software Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) practices Deep knowledge of ServiceNow architecture, data and security models, and application framework, including integrations and authentication patterns Experience leading teams of technologists, driving strategic initiatives, and developing and mentoring talent Preferred qualifications, capabilities, and skills Proficiency in ServiceNow performance optimization, including scripting, indexing, query tuning, and Performance Analytics Experience with resource allocation and project planning to deliver complex initiatives within defined timelines Familiarity with additional ServiceNow modules or certifications beyond CSA, CAD, and CIS-ITSM Demonstrated ability to drive cross-functional collaboration across engineering, product, and business stakeholder teams