IT Service Owner - Business

The Service Owner Legacy Azure and AD is responsible for the end-to-end ownership, governance, operational performance, lifecycle management, and continuous improvement of Nokia’s legacy identity services covering Microsoft Entra ID / Azure AD and Active Directory on-premises. The role ensures that Nokia’s hybrid identity services remain stable, secure, well-governed, and operationally sustainable while supporting the transition from legacy directory and authentication services toward modern identity capabilities. The role acts as the primary service owner across business, security, IAM, workplace, operations, Microsoft, and external service provider interfaces. It is accountable for service strategy, roadmap alignment, service quality, operational readiness, documentation, vendor governance, and service performance. Required Skills and Experience 8–10+ years of experience in enterprise IT, identity services, Microsoft infrastructure, IT operations, or service management. Strong understanding of Microsoft Entra ID / Azure AD, Active Directory Domain Services, hybrid identity, authentication, and directory synchronization. Experience with AD domain controllers, GPOs, DNS, trusts, ADFS, Azure AD Connect / Entra Connect, MFA, Conditional Access, and identity lifecycle processes. Experience managing services in a complex global enterprise environment. Nice to Have: Service ownership and lifecycle governance. Hybrid identity service management. Operational risk management. Vendor and supplier governance. Roadmap and transformation planning.