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HWSD Specialist

Nokia

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Interviews for hwsd roles keep coming back to Agile, Stakeholder management. Practise those questions before you sit with Nokia.

Questions you are likely to be asked

  1. Why do you want to join Nokia?
  2. What is your experience with Agile? Tell me one thing you learned the hard way.
  3. What is a weakness you are working on, and how?
  4. Tell me about yourself, and why this role is the right next step.
  5. Tell me about a problem you solved at work that you are proud of.

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HWSD Manager owns the end-to-end management of Hardware Services (HWS) transactions in progress, identifying, managing, and mitigating operational and delivery risks throughout the transaction lifecycle. The role ensures that customer Service Level Agreements (SLAs) are consistently achieved across all product and service offerings through effective coordination of cross-functional teams, proactive escalation management, performance monitoring, and continuous process improvement initiatives. Possess a bachelor’s degree in business, Engineering, IT, Telecommunications, or a related field, with 5+ years of experience in customer, account, service delivery, or program management, including enterprise customers and executive stakeholders. Demonstrate strong customer relationship management, stakeholder engagement, communication, negotiation, problem-solving, project/service delivery management, risk/escalation handling, and commercial business acumen, with preferred certifications such as ITIL, PMP/PRINCE2, or Agile.

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Listed on oraclehcm · posted 2026-09-18. ApplySarthi collects openings and links to application pages; the role is advertised by Nokia, not by us.