Head of Lab IT Infrastructure & Service Delivery

We invite you to apply for the Head of Lab IT Infrastructure & Service Delivery role, a pivotal opportunity for a strategic thinker passionate about shaping critical infrastructure and IT service delivery across, engineering, R&D and Laboratories. In this position, you will define and deliver service levels for Labs, develop a comprehensive strategic roadmap for Lab IT services (from network to cloud), and ensure alignment with business, R&D, engineering, security, operations, and capacity needs. You will be accountable for transforming the people, processes, tools, governance, and operating model involved in delivering Lab IT services to the businesses. You will also ensure that lab environments meet stringent performance, resiliency, operational, security, monitoring, asset-management, compliance, and support requirements, while driving improvements in cost efficiency, standardization, service maturity, and long-term operational sustainability. Lab IT infrastructure & Service delivery is part of Enterprise Infrastructure & Cloud Services organization - EICS 10 years’ experience in data center operations, lab infrastructure, factory IT operations, critical facilities engineering, enterprise infrastructure services, or mission-critical technical environments Strong understanding of IT service management, SLA delivery, operating models, escalation processes, and 24x7 support operations Experience managing solid-line and dotted-line resources across technical operations, service delivery, and business-aligned support activities Strong working knowledge of operational monitoring, cybersecurity controls for mission-critical environments Experience managing multi-site or global delivery Proven success leading complex infrastructure, service transformation, and operational-improvement programs Familiarity with safety, operational, compliance, cybersecurity, asset-management, and monitoring standards Proficiency with relevant systems such as capacity planning tools, asset-management solutions, monitoring platforms, ServiceNow, and financial systems Leadership and stakeholder influence across cross-functional teams, Digital Office service owners, business segments, and senior stakeholders Problem-solving, decision-making, and agility in high-pressure operational environments Strong organizational, planning, rota-management, and time-management skills