Customer Service Specialist

This position will collaborate closely with Project Managers and the Network Engineering & Nokia product’s team, taking responsibility for the overall review of network designs. Coordinate with various internal and external stakeholders to oversee the deployment, implementation, acceptance, and post-optimization maintenance of subsea optical transmission networks, ensuring projects are completed with high quality in line with established standards and schedules. The ideal candidate must possess extensive practical experience in transmission networks and submarine cable networks, demonstrate the ability to adapt to transnational and cross-time zone work scenarios, collaborate efficiently in a multicultural and multilingual environment, closely work with Nokia APAC customers and efficient operation of the Nokia APAC Optical network through professional technical expertise. 10 years or more of relevant work experience in Optical transmission network design, implementation and delivery, with complete experience in the full lifecycle management and control of transmission network projects and be familiar with the entire process of project from design, deployment to acceptance. Possesses 5 years or more of experience in SLTE network design and implementation, have an in-depth understanding of the deployment process, construction specifications of SLTE networks and the difficulties of network deployment compare with Terrestrial network, and candidates with practical submarine Wet plant cable project landing experience are preferred. Extensive practical experience in transmission networks and submarine cable networks. Ability to adapt to transnational work scenarios and cross-time zone collaborations. Excellent communication and collaboration skills, especially in a multicultural environment. Strong project management and coordination abilities. Proficiency in working with diverse internal and external stakeholders. Deep understanding of optical transmission network technologies and maintenance. Experience in working with Nokia APAC customers or similar multinational organizations. Analytical skills for reviewing and optimizing network designs. Flexibility to work in a dynamic and fast-paced environment. A proactive and solution-oriented approach to problem-solving.