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Customer Delivery Manager

Nokia

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This role on the market

3,133 open customer roles across 444 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (57), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

Nokia has 617 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Nokia.

Questions you are likely to be asked

  1. Why do you want to join Nokia?
  2. What is your experience with Agile? Tell me one thing you learned the hard way.
  3. Tell me about a product decision you made with incomplete data.
  4. How do you decide what goes into the next release and what waits?
  5. Walk me through a feature you shipped. How did you know it worked?

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The Managed Services Customer Delivery Manager drives the end-to-end execution of managed services contracts for a designated customer account. This includes overseeing service delivery, managing care operations, and ensuring the successful handling of cases and software upgrade deliveries. This role acts as the delivery process owner for all aspects of the business group-specific contract execution, accountable for revenue and profit, and is crucial in maintaining and enhancing customer satisfaction and operational excellence. Telecommunication Technologies: In-depth knowledge of 5G, LTE, CloudRAN, O-RAN, SD-WAN, IoT, VoIP, and core network protocols (TCP/IP, SIP, MPLS). Network Management & Optimization: Expertise in network planning, design, and optimization; proficiency with network monitoring tools (e.g., NetAct, SolarWinds, PRTG) and troubleshooting techniques. Project & Program Management: Proven ability to manage complex telecom projects and programs, familiar with methodologies (Agile, Waterfall) and tools (MS Project, Jira). Security & Risk Management: Deep understanding of network security practices (firewalls, VPNs, encryption, IDS) and experience in disaster recovery planning. Analytical & Problem-Solving: Strong analytical skills to diagnose complex operational issues, identify root causes, and implement effective solutions. Leadership & Communication: Exceptional leadership, interpersonal, and negotiation skills. Ability to communicate complex technical and strategic information clearly to diverse audiences, including senior management and clients. Business Acumen: Strong financial management skills for budgeting, cost optimization, and ROI analysis.

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Listed on oraclehcm · posted 2026-09-23. ApplySarthi collects openings and links to application pages; the role is advertised by Nokia, not by us.