Care Technical Customer Advocate -IP

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions. Required Skills – Technical Must be able to work independently on testing and integration of IP and cloud network infrastructure. Clear concept and strong technical domain knowledge in routing, switching & cloud. Good knowledge and hands-on experience of using IP/MPLS Protocols such as BGP, OSPF, ISIS, VRRP, LDP, RSVP-TE, Segment routing. Implementation Knowledge on L2 & L3 services using – VPLS / MP-BGP and EVPN / VxLAN Experience in troubleshooting Large L2 and L3 based VPNs Internetworking troubleshooting experience. Good analytical skills and ability to debug network issues. Strong experience of Linux Operating Systems, including Red Hat, CentOS, and Debian Exposure to virtualization and cloud technologies such as OpenStack, virtual networking, distributed programming, Linux containers, and SDN/NFV Good understanding of modern Intel platform architecture and platform advancements in CPU micro-architecture, cache and memory, IO and virtualization, etc. Work Environment Work closely with key customers alongside of regional business development teams to develop, validate and as needed, help to execute complex solution designs, deployment/integration/migration scenarios. Work closely with other Post-Sales engineers and product management team to develop common set of IP & Cloud solutions in agile software development based upon diversified suites of requirements and use cases from carriers, cloud service providers and large enterprises. Deploy & commission IP & SDN networks in large service providers and enterprise networks Execute Migration strategy & MoP’s for brownfield deployments Knowledge & Experience Management experience Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.