Care Engineer

As a Customer Support Specialist, you will play a critical role in providing technical support and ensuring customer satisfaction during the Care phase. You will troubleshoot, diagnose, and resolve complex technical issues while adhering to standard and emergency case handling processes. This role requires advanced analytical skills, strong customer relationship management, and continuous self-development to stay updated with Nokia's evolving portfolio. You will collaborate with internal teams, external vendors, and customers to ensure Service Level Agreement (SLA) compliance and high-quality performance. Technical Expertise: Advanced analytical skills to solve complex problems and troubleshoot technical issues. Customer Relationship Management: Strong ability to build and maintain customer relationships. Knowledge Management: Experience in creating and reusing knowledge articles for process improvement. Leadership: Ability to mentor and train team members, providing professional guidance. Communication: Excellent communication skills for collaboration with internal teams, vendors, and customers. Adaptability: Continuous self-development to stay updated with Nokia's evolving portfolio. Process Compliance: Familiarity with SW services processes, policies, and tools. Emergency Response: Certified Emergency Engineer with experience in handling operational disruptions.