Web & IT Systems Administrator Virtual Assistant

Accountabilities:: As a Web & IT Systems Administrator Virtual Assistant, you will provide hands-on technical support and systems administration across the practice's digital infrastructure, ensuring that business applications, websites, and employee access remain secure and functional. Website Maintenance & Technical Support Maintain and update the existing website hosted through GoDaddy. Update provider profiles, insurance information, website content, and routine page elements. Troubleshoot website errors, forms, scripts, and chatbot functionality. Implement practical HTML, CSS, and JavaScript adjustments when needed. Test website updates and resolve routine functionality issues. Coordinate complex hosting and development issues with external vendors. Zoho & Business Systems Administration Administer and troubleshoot Zoho applications and user accounts, including Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, and Sign. Maintain application settings, permissions, templates, forms, and routine workflows. Manage and troubleshoot RingCentral accounts, extensions, call routing, and voicemail. Assist with VPN configuration and general connectivity issues. Provide technical support and document recurring system problems. Employee Access & Healthcare Systems Support Set up and remove employee and provider accounts in accordance with approved onboarding and offboarding procedures. Maintain accurate user permissions, access records, and account documentation. Support administrative access to eClinicalWorks and relevant payer or referral platforms. Coordinate unresolved EHR and application issues with vendor support teams. Maintain security documentation and follow HIPAA requirements when handling systems containing patient information. Security, Integrations & Operational Support Support multifactor authentication, access security, and routine system safeguards. Identify suspicious activity and escalate potential security incidents. Maintain organized records of vendors, subscriptions, licenses, and system configurations. Assist with straightforward integrations and automations between approved business applications. Troubleshoot approved website chatbots and AI-assisted workflows. Provide general digital account administration as required. Document completed tasks, system configurations, and outstanding technical requests. Requirements : The ideal candidate is a technically proficient and detail-oriented professional with practical experience in website maintenance, IT support, and systems administration, particularly in remote business environments. At least 2 years of experience in website maintenance, IT support, or systems administration. Demonstrated experience administering and troubleshooting RingCentral. Practical website maintenance skills, including HTML, CSS, and basic JavaScript. Experience managing user accounts, permissions, and employee onboarding and offboarding. Knowledge of multifactor authentication, access security, phishing prevention, and backup practices. Strong understanding of website hosting, domains, and technical troubleshooting. Excellent English communication skills, both written and verbal, with the ability to explain technical issues to nontechnical team members. Strong organizational skills, attention to detail, and technical documentation capabilities. Ability to investigate and resolve technical issues independently while recognizing when escalation is necessary. A proactive, dependable, and adaptable approach to supporting evolving technology needs. Preferred Qualifications: Hands-on experience administering Zoho Enterprise and related applications. Familiarity with healthcare IT systems and HIPAA privacy and security requirements. Experience supporting eClinicalWorks or other electronic health record (EHR/EMR) platforms. Knowledge of business application integrations, workflow automation, and AI-powered tools. Experience with VPNs and remote IT support platforms. Familiarity with Microsoft Office, Google Workspace, and other business productivity tools. Benefits : Competitive compensation rates. Weekly payments. Free training and professional upskilling opportunities. Ongoing support and guidance throughout the engagement. Access to a vibrant professional community. Opportunities to explore various other remote contractor roles. Remote working arrangement. Part-time engagement of 20 hours per week. Scheduled working days from Monday to Friday. Opportunity to develop technical expertise across business, healthcare, and digital systems.