Trip Support Advisors

Accountabilities: Serve as the primary operational contact for assigned flight departments and aviation operators, supporting missions throughout the planning and execution process. Coordinate international overflight and landing permits, airport slots, Prior Permission Required (PPR) approvals, and ground handling services. Arrange crew accommodations, ground transportation, and customs and immigration requirements. Manage border overflight exemptions and CANPASS submissions, as applicable. Coordinate flight following and trip monitoring to maintain operational visibility and respond to changing requirements. Build strong customer relationships by providing proactive communication, timely updates, and reliable operational guidance. Manage assigned trips, maintain accurate records and cost estimates, and ensure all arrangements meet quality and operational standards. Review trip details and update plans as client requirements and operational conditions evolve. Participate in operational communication rotations, handling incoming calls, emails, and other mission-related requests. Support after-hours fuel requests and other operational needs as required. Collaborate with flight planning, weather, permits, fuel, and support services teams to ensure successful mission execution. Contribute to continuous improvement by identifying process enhancements, sharing industry knowledge, and supporting colleagues across operational teams. Promote trip support products and services while helping strengthen customer relationships and support business growth. Requirements: At least 2 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or a related aviation environment. Strong customer service and relationship management skills, with the ability to act as a trusted operational partner. Excellent verbal and written communication skills. Strong attention to detail and the ability to manage multiple trips and competing priorities simultaneously. Excellent problem-solving and decision-making abilities, particularly in fast-paced operational environments. Ability to remain calm, professional, and focused when handling time-sensitive or high-pressure situations. Proficiency in Microsoft Office applications. Ability to work independently with minimal supervision while collaborating effectively with international teams and external partners. Flexibility and willingness to work rotating shifts, including nights, weekends, and public holidays. A bachelor's degree in Aviation, Business, or a related field is an advantage. Experience supporting international flight operations, business aviation, trip support, dispatch, or flight operations is preferred. Knowledge of aviation regulations, permits, ground handling, and international operating requirements is desirable. An FAA Dispatcher Certificate or equivalent aviation qualification is a plus. Benefits: Fully remote work opportunity based in Brazil. Full-time employment. Exposure to international business aviation operations and complex global flight missions. Opportunity to work alongside experienced aviation professionals. Collaborative, multicultural team environment focused on customer service and operational excellence. Opportunities to develop expertise in trip planning, flight coordination, and aviation operations. Potential for long-term professional growth within an international aviation and energy environment.