Tier 1 AI Automation Engineer / Product Support Analyst

Accountabilities: Provide first-line technical and product support, responding to user questions, incidents, and requests in a timely and structured manner. Troubleshoot product issues, investigate reported problems, and identify practical solutions or appropriate escalation paths. Support product deployment activities, helping users and teams adopt and effectively use new or existing product capabilities. Assist with AI automation workflows and identify opportunities to streamline repetitive support and operational processes. Monitor recurring support issues and contribute to root-cause analysis, documentation, and process improvements. Collaborate with product, engineering, deployment, and customer-facing teams to communicate issues, track resolutions, and improve the overall user experience. Maintain accurate records of support requests, troubleshooting steps, resolutions, and relevant product documentation. Help test product updates, automation workflows, and new functionality to identify potential issues before broader deployment. Engage with users to understand their needs, explain technical concepts clearly, and provide guidance on effective product usage. Contribute to continuous improvement initiatives across product support, deployment, automation, and customer engagement processes. Requirements Experience in technical support, product support, application support, IT operations, software deployment, or a related technology environment. Basic understanding of AI, automation, software applications, or technology-enabled business processes. Strong troubleshooting and analytical skills, with the ability to investigate issues systematically and identify appropriate solutions. Comfortable working with technical tools, support platforms, product documentation, and structured troubleshooting processes. Ability to understand and communicate technical information clearly to both technical and non-technical stakeholders. Strong written and verbal communication skills, with a customer-focused and service-oriented approach. Good organisational skills and the ability to manage multiple support requests or priorities effectively. Curiosity and willingness to learn new technologies, AI tools, automation techniques, and product capabilities. Ability to collaborate effectively with distributed, cross-functional teams in a fully remote environment. A proactive mindset, strong attention to detail, and an interest in improving processes rather than simply resolving individual issues. Experience with scripting, workflow automation, APIs, AI tools, or software development is advantageous but not essential. Benefits Fully remote position based in India. Full-time employment opportunity. Opportunity to work at the intersection of AI, automation, product deployment, and technical support. Exposure to emerging AI-enabled technologies and automation workflows. Opportunity to develop expertise in product support, troubleshooting, deployment, and technology operations. Collaborative environment involving product, engineering, deployment, and customer-facing teams. Opportunities to contribute directly to product improvements and more efficient support processes. Continuous learning and exposure to evolving technology and automation practices.