Tax Analytics Specialist

Accountabilities: Research, analyze, and resolve customer payroll and tax discrepancies and out-of-balance conditions in a timely manner. Review employer- and employee-level payroll and tax data to identify the source and impact of discrepancies. Perform mathematical calculations and data analysis to determine appropriate resolutions and support sound decision-making. Investigate tax-related issues across applicable U.S. jurisdictions and ensure corrective actions comply with federal, state, and local tax requirements. Use internal data analytics and available systems to research discrepancies, identify patterns, and develop effective solutions. Communicate the causes and resolutions of tax discrepancies clearly to customers and maintain accurate supporting documentation. Manage daily, monthly, and quarterly reconciliation activities related to payroll and taxes. Support multiple customers effectively while maintaining service quality, accuracy, and responsiveness. Work collaboratively with colleagues to achieve shared objectives while independently managing assigned responsibilities. Identify potential issues proactively and contribute to practical solutions in a changing, high-demand environment. Requirements 2–3 years of relevant payroll and/or tax experience. Working knowledge of federal, state, and local payroll tax rules and requirements. Experience using data and analytical techniques to research and resolve payroll or tax discrepancies. Strong written and verbal communication skills, with the ability to explain findings and solutions clearly to customers and colleagues. Proficiency with Microsoft Office and the ability to work effectively with business data and documentation. Strong analytical and mathematical problem-solving abilities, with sound judgment when determining appropriate resolutions. Excellent organizational and time-management skills, with the ability to prioritize work across multiple customers. Ability to work independently, respond quickly to issues, and make well-reasoned decisions. Comfortable working in a fast-paced, high-demand environment with changing priorities. Strong customer service mindset and ability to build effective working relationships. Energetic, adaptable, self-directed, and collaborative approach to work. Associate degree or higher preferred; equivalent experience may also be considered. Previous experience in payroll outsourcing or shared services is preferred. Benefits Fully remote work environment. Values-based culture emphasizing collaboration, innovation, and fresh perspectives. Opportunities for professional development and career growth. Upward mobility and opportunities to expand expertise across payroll, tax, analytics, and related services. Opportunity to work with a broad range of customers and develop specialized knowledge of U.S. payroll tax processes. Collaborative environment that encourages employees to learn, share ideas, and contribute to continuous improvement.