Systems Administrator 1

Accountabilities: Support Windows Server environments and enterprise infrastructure systems, including provisioning, configuration, upgrades, maintenance, and decommissioning. Perform routine systems administration and maintenance using approved technical procedures, runbooks, and change-management processes. Support virtualization platforms and virtual-machine lifecycle activities under the guidance of senior infrastructure engineers. Monitor infrastructure dashboards, validate alerts, review backup results, document exceptions, and escalate failures appropriately. Execute routine server patching during established maintenance windows and validate system availability following maintenance activities. Perform routine Active Directory administration, including user, computer, group, and organizational-unit maintenance. Assist with DNS, DHCP, certificate tracking, service-account administration, and other core infrastructure services. Investigate routine infrastructure incidents and service requests, documenting troubleshooting steps, findings, and resolutions within the IT service management platform. Escalate complex, high-risk, or business-impacting issues to the appropriate technical owners. Create and maintain knowledge articles, checklists, technical documentation, and operating procedures. Participate in operational triage, cross-training, continual-improvement initiatives, and approved maintenance activities. Support infrastructure, migration, and acquisition-integration projects through discovery, inventory validation, readiness reviews, data collection, cutover validation, and post-change monitoring. Requirements High school diploma plus up to four years of relevant IT support or infrastructure experience. Two years of college coursework, technical training, or trade-school education in information technology, computer systems, networking, cybersecurity, or a related field, or an equivalent combination of education and practical experience. Basic knowledge of Windows operating systems, Windows Server, Active Directory, DNS, DHCP, and TCP/IP networking fundamentals. Ability to troubleshoot workstations, operating systems, software, and basic infrastructure services. Ability to follow technical procedures, manage assigned tasks, work within established processes, and maintain accurate documentation. Clear written and verbal communication skills, strong organization, attention to detail, and a collaborative approach. Willingness and ability to learn new technologies and develop progressively toward greater technical independence. Commitment to following information-security policies, procedures, and operational best practices. Previous internship, help desk, desktop support, laboratory, or junior systems administration experience is helpful. Exposure to Windows Server, virtualization, backup, monitoring, or patch-management tools is preferred. Introductory PowerShell or other scripting experience is a plus. Familiarity with Microsoft Azure or Microsoft 365 administration is beneficial. Entry-level IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or similar credentials are valued. Experience creating technical documentation or support procedures is preferred. Benefits Annual expected salary range of $51,000–$85,000 USD , depending on relevant factors and role location. Annual bonus opportunities. Remote work environment. Hands-on exposure to enterprise infrastructure, cloud technologies, automation, security, and operational reliability. Opportunity to work alongside experienced infrastructure, cloud, network, Microsoft 365, and storage professionals. Exposure to modernization initiatives, infrastructure projects, and acquisition-integration activities. Structured opportunity to develop toward Systems Administrator II and more advanced engineering responsibilities. Inclusive workplace committed to equal employment opportunity and respect for diverse backgrounds. Reasonable accommodations are available during the application and employment process for qualified individuals.