Agentic Workforce Adoption Manager

Accountabilities: Lead the adoption of AI agent-based workflows across assigned customer accounts, helping customers transition from manual platform usage to more autonomous execution. Accelerate time-to-first-agent and time-to-value by identifying opportunities, guiding implementation, and ensuring customers achieve early and sustained outcomes. Help customers integrate, onboard, train, and operationalize AI agents within their existing business processes and workflows. Lead structured customer engagements, including discovery sessions, adoption workshops, enablement sessions, webinars, and value realization reviews. Partner with Customer Success Managers to identify, prioritize, and capture high-impact AI adoption opportunities. Collaborate with Product teams to communicate customer feedback, adoption challenges, unmet needs, and opportunities for product improvements. Support Sales and Customer Success teams with positioning strategies, messaging, and playbooks that connect AI adoption with customer growth opportunities. Translate AI capabilities and technical functionality into clear, outcome-focused use cases connected to customer objectives such as ROI, productivity, efficiency, and business impact. Develop and refine repeatable adoption frameworks, enablement materials, best practices, and customer-facing resources. Identify operational and technical barriers to adoption and work with cross-functional teams to remove friction and improve the customer experience. Requirements 4–6+ years of experience in Customer Success, Professional Services, Consulting, or another customer-facing SaaS environment. Proven experience working directly with B2B SaaS customers in post-sale environments. Demonstrated success driving software adoption and influencing behavioral or operational change among users. Exceptional communication, presentation, facilitation, and customer enablement skills. Strong ability to translate complex technology into practical business value and compelling customer use cases. Experience collaborating effectively with Product, Sales, Customer Success, Delivery, and other cross-functional teams. Ability to operate with autonomy, adaptability, and strong organizational skills in a fast-paced and evolving environment. Bachelor’s degree or equivalent practical experience. Hands-on experience with AI-driven solutions or advanced SaaS technologies is preferred. Experience supporting enterprise, multi-location, or franchise-based customers is an advantage. Experience leading structured customer workshops, enablement sessions, strategic reviews, or value realization programs is preferred. Solid understanding of SaaS customer lifecycles, adoption drivers, and value realization frameworks. Familiarity with MarTech, local marketing platforms, or enterprise software ecosystems is an advantage. Benefits Base salary range of $80,000–$100,000 CAD , with individual compensation determined by factors including skills, experience, education, and training. Comprehensive benefits package for eligible full-time, permanent employees. Health, dental, and vision coverage. Wellness incentives and quarterly wellness days. Flexible work environment with remote working options. Flexible paid time off. Paid holidays. 401(k) plan with employer matching, where applicable. Employee engagement and team-building programs. Opportunities for professional development and career growth. Collaborative, cross-functional environment with distributed teams. Opportunity to work at the forefront of AI-powered workflows and agentic technology.