System Engineer Manager, Information Technology

Accountabilities:: As the System Engineer Manager, Information Technology, you will take ownership of internal IT operations, ensuring secure systems, efficient support processes, and effective technology management. Your responsibilities will include: Serve as the primary point of contact for employee IT support, device troubleshooting, and access requests. Manage employee onboarding and offboarding processes, including account provisioning, permission assignments, hardware configuration, and access removal. Administer internal systems and SaaS applications, overseeing user access, configurations, and routine troubleshooting. Manage endpoint environments across Windows, macOS, Google Workspace, and mobile devices. Oversee identity and access management processes, including multi-factor authentication (MFA), role-based access control (RBAC), account reviews, and password security. Maintain accurate hardware and software inventories, technology asset records, and system documentation. Coordinate IT procurement, software licensing, renewals, and relationships with external technology vendors. Support SOC 2 and other compliance initiatives through evidence collection, access reviews, policy development, and internal control documentation. Assist with cloud infrastructure, endpoint security, and monitoring tools to maintain a secure technology environment. Collaborate with HR, Finance, Operations, and leadership to address employee technology requirements and support workforce lifecycle processes. Identify opportunities to improve IT processes, technology tools, security practices, and the overall employee experience. Coordinate with external partners and specialized technical teams to resolve complex security, networking, and infrastructure issues. Requirements: The ideal candidate will bring extensive experience in IT operations and systems management, combining strong technical capabilities with a proactive, service-oriented approach. The following qualifications are expected: At least 8 years of experience in IT operations, systems engineering, IT support, or security operations. Experience providing internal technology support in remote or hybrid working environments. Strong knowledge of endpoint management, identity management solutions, and SaaS administration. Practical understanding of Windows, macOS, Linux, and mobile device management. Familiarity with tools such as JumpCloud, Microsoft Intune, JAMF, Active Directory, Okta, Duo, or comparable platforms. Strong understanding of SOC 2 requirements and supporting activities, including access reviews, evidence collection, and control documentation. Knowledge of cloud infrastructure and security fundamentals. Excellent troubleshooting, technical documentation, and problem-solving skills. Experience with ticketing platforms, IT asset management, and internal support workflows. Experience managing small IT environments while taking ownership of a broad range of technical and operational responsibilities. Strong customer service orientation and a genuine commitment to providing effective employee support. Excellent communication and follow-through, with the ability to collaborate across departments and technical teams. Highly organized, proactive, and detail-oriented, with the ability to manage multiple priorities independently. Practical, solutions-focused mindset with a strong sense of accountability. Bachelor's degree preferred, although equivalent professional experience will also be considered. Previous experience leading or managing IT operations or security-related support functions is preferred. Relevant certifications in cybersecurity, IT service management, or compliance are advantageous. Experience supporting SOC 2, ISO 27001, HITRUST, HIPAA, or comparable regulatory and security frameworks is highly desirable. Previous experience in healthcare, life sciences, hospitality, or other regulated industries is a plus. Benefits: Annual salary ranging from $135,000 to $150,000 USD, depending on experience. Fully remote work environment, offering flexibility in where you work. Opportunity to play a key role in supporting a fast-growing, mission-driven organization. Significant ownership in developing and strengthening internal technology infrastructure. Direct collaboration with HR and Operations in a high-visibility, impactful position. Opportunity to contribute to the development of secure systems and compliance controls that support long-term business growth. Full-time employment.