Staff Engineer - Cloud Platform

Accountabilities: Design, architect, and operate highly available, scalable, secure, and resilient cloud platform infrastructure, while driving modernization through cloud-native technologies and automation. Define and implement strategies for platform reliability, observability, disaster recovery, capacity management, and operational excellence. Troubleshoot complex end-to-end service issues across cloud infrastructure, network services, broadband access environments, and customer-facing applications. Design and operate NATS messaging infrastructure and HAProxy-based traffic management, including load balancing, routing, SSL termination, high availability, and performance optimization. Build scalable service communication frameworks using event-driven architectures, service discovery, fault tolerance, and resiliency patterns. Design and manage Google Cloud infrastructure, including GKE, Compute Engine, Cloud Storage, BigQuery, Pub/Sub, Cloud SQL, and Composer/Airflow. Implement Infrastructure as Code using Terraform and Terragrunt, automating provisioning, deployment, compliance, and operational workflows. Develop reusable platform services and self-service capabilities that improve engineering productivity and accelerate application delivery. Design and maintain enterprise-scale CI/CD pipelines using tools such as Jenkins, GitLab CI, and GitHub Actions. Establish and enhance monitoring, logging, tracing, and alerting using technologies such as Prometheus, Grafana, ELK/OpenSearch, VictoriaMetrics/VictoriaLogs, and cloud monitoring services. Lead root cause analysis and incident response for critical platform and network issues, identifying opportunities for proactive prevention. Partner with Product, Engineering, SRE, Network Operations, technical support, and Customer Success teams to deliver strategic platform initiatives. Develop technical roadmaps, contribute to architecture governance and design reviews, establish engineering standards, and mentor engineers across cloud, networking, reliability, and telecom domains. Requirements Bachelor’s degree in Computer Science, Engineering, Telecommunications, or a related discipline, or equivalent practical experience. 8+ years of experience designing and operating large-scale distributed systems in production environments. 5+ years of hands-on experience with public cloud platforms, preferably Google Cloud Platform. Strong hands-on expertise with Kubernetes and containerized platforms. Deep understanding of networking fundamentals, including TCP/IP, routing and switching, NAT, DNS, DHCP, firewalls, VPN technologies, and load balancing. Practical experience configuring, tuning, troubleshooting, and operating HAProxy in highly available environments. Hands-on experience with NATS and event-driven architectures. Experience supporting telecommunications or broadband infrastructure, including OLTs, ONTs, routers, and access-network technologies. Experience implementing Infrastructure as Code with Terraform. Proficiency in Python, Go, Bash, or comparable scripting and programming languages. Experience designing and operating CI/CD pipelines and DevOps platforms. Strong knowledge of monitoring, telemetry, observability, incident management, and production troubleshooting. Strong problem-solving skills and the ability to investigate complex technical issues from infrastructure through application layers. Ability to work effectively across engineering disciplines and communicate technical concepts clearly with both technical and non-technical stakeholders. Experience in broadband access networks, PON technologies, or service-provider environments is an advantage. Experience with Kubernetes networking, service mesh technologies, Kafka, Redis, Elasticsearch/OpenSearch, or distributed databases is beneficial. Knowledge of cloud and telecom security best practices and Google Cloud professional certifications are considered advantages. Previous experience in SRE, Platform Engineering, or Telecom Cloud Operations environments is a plus. Benefits Annual base salary range of CAD $141,000–$240,000 , depending on geographic location and factors such as job-related knowledge, skills, and experience. Potential eligibility for a bonus as part of the overall compensation package. Remote work opportunity within Canada. Opportunity to work on large-scale cloud, networking, and broadband infrastructure supporting next-generation digital services. Exposure to modern technologies including Google Cloud, Kubernetes, Terraform, NATS, HAProxy, CI/CD, and advanced observability platforms. Opportunities to influence technical strategy, architecture, engineering standards, and platform modernization. Career development and mentoring opportunities within a multidisciplinary engineering environment. Collaboration with distributed teams across cloud engineering, SRE, networking, operations, product, and customer-facing functions. Comprehensive benefits package; specific benefits details are shared during the recruitment process.