Sr Implementation Mgr

Accountabilities: Lead end-to-end implementation projects of moderate complexity, coordinating activities from project initiation and requirements gathering through final delivery. Act as the primary client advocate, maintaining strong relationships while keeping internal leadership and key stakeholders informed about project progress, risks, dependencies, and milestones. Analyze client requirements, plan designs, contractual commitments, and unique business needs to develop appropriate standard or customized solutions. Coordinate closely with clients, brokers, third-party administrators, external partners, and cross-functional internal teams to ensure effective project execution. Establish comprehensive project plans, timelines, dependencies, critical paths, responsibilities, and success criteria, while proactively identifying and mitigating risks. Gather business and technical requirements and translate them into functional specifications, design documents, implementation plans, and other project deliverables. Manage project scope, expenditures, resources, and timelines while identifying and addressing potential scope creep or delivery risks. Identify and secure the resources, materials, and cross-functional support required to meet implementation objectives and maintain project momentum. Perform implementation activities including plan requirement completion, data gathering, system configuration, communications planning, materials delivery, web-based demonstrations, and client training. Use a consultative approach to recommend solutions for standard and customized plan designs and guide clients through implementation decisions. Help standardize team tools, processes, documentation, and training while contributing to departmental initiatives and continuous improvement efforts. Requirements 3+ years of client service experience within the benefits industry. At least 1 year of experience supporting special projects, with demonstrated project management and project-tracking capabilities. Bachelor's degree or equivalent professional experience. Direct client-facing experience combined with implementation and/or project management delivery experience. Experience using project management tools such as Workfront and Monday.com. Strong organizational and multitasking skills, with exceptional attention to detail and the ability to prioritize work effectively. Demonstrated ability to build and maintain strong relationships with clients, partners, and internal stakeholders. Excellent written and verbal communication skills, including the ability to coach clients on the effective use of online tools. Strong active listening, questioning, influencing, and consultative problem-solving skills. Ability to remain professional and composed in fast-paced, high-pressure, and high-demand environments, particularly during peak periods. Ability to learn new products and services quickly and adapt to evolving responsibilities, processes, and business requirements. Strong analytical and problem-solving abilities, with the initiative and independence needed to address complex issues. Self-motivated, organized, and comfortable working independently while collaborating effectively with cross-functional teams. Passion for delivering high-quality client experiences and helping clients achieve their health-plan objectives. Benefits Salary: $60,000–$75,000 per year, with actual compensation based on job-related knowledge, education, skills, experience, and work location. Performance incentives as part of the total compensation package. Healthcare: Medical, dental, and vision coverage. HSA: Employer HSA contribution and matching. Dependent care: Dependent care FSA matching. Paid time off: Uncapped PTO. Parental benefits: Paid parental leave. Retirement: 401(k) matching. Financial wellness: Personal and healthcare financial literacy programs. Professional development: Ongoing education and tuition assistance. Wellness: Gym and fitness reimbursement plus wellness program incentives. Remote work: Fully remote position in the United States. Onboarding: Virtual onboarding may be followed by a required onsite training experience held quarterly, with travel and accommodations covered. Accessibility: Reasonable workplace accommodations are available for qualifying disabilities.