Spécialiste Bilingue, Services Bancaires aux entreprises

Accountabilities: Respond to business banking inquiries professionally, efficiently, and accurately while delivering a high-quality client experience. Conduct needs-based conversations to understand clients’ current and future business banking requirements. Recommend appropriate products, services, and financial solutions based on each client’s objectives and priorities. Support clients with solutions including commercial deposit accounts, online business banking, electronic funds transfers, cash management, small-business financing, business credit cards, merchant services, payroll solutions, and related offerings. Provide guidance on business banking strategies and products while identifying opportunities to support clients through relevant services. Complete required transactions, follow-up activities, and post-call processing accurately and within established procedures. Refer complex or unresolved situations to the appropriate internal specialist or business group. Make appropriate referrals to other business areas when clients require additional expertise or services. Maintain current knowledge of business banking products, processes, services, and credit card offerings. Protect confidential client and organizational information while adhering to applicable regulatory, privacy, and compliance requirements. Identify and report potential issues or risks as required to protect clients and the organization. Collaborate effectively with internal teams and external partners to provide comprehensive solutions and a seamless client experience. Requirements Practical knowledge of personal and small-business banking products and services. Bilingual fluency in French and English , with the ability to support clients, employees, and partners in both languages across and beyond Quebec. High school diploma or equivalent professional experience. Previous contact-centre and/or banking experience is considered an asset. Strong interpersonal skills, including the ability to quickly establish trust and develop lasting client relationships. Excellent active listening, communication, and customer service abilities. Strong analytical and problem-solving skills, with the ability to assess client needs and determine appropriate solutions. Excellent organizational skills and the ability to manage multiple requests and priorities effectively. Demonstrated adaptability, continuous-learning mindset, and ability to respond creatively to new challenges. Strong collaboration skills and the ability to work effectively with internal partners and team members. Ability to maintain accurate, compliant, and confidential client records and transactions. Comfort working within established banking procedures, regulatory requirements, and service standards. Willingness to work an assigned schedule based on business needs, with operating hours from Monday to Saturday between 8:00 a.m. and 8:00 p.m., and Sunday between 10:00 a.m. and 6:00 p.m. Benefits Annual salary range of $37,000 to $70,000 CAD , depending on factors such as location, skills, experience, education, and qualifications. Potential commission structure and/or performance-based compensation depending on the role structure. Potential performance bonuses, discretionary bonuses, and other total-rewards opportunities. Remote work opportunity in Canada, with eligible locations including Quebec and Ontario. Health insurance and other health-related benefits. Accident and life insurance coverage. Retirement savings programs. Tuition reimbursement opportunities. Training, coaching, leadership support, and professional development opportunities. Networking opportunities designed to help broaden skills and career experience. Inclusive, equitable, and accessible workplace environment, with accommodations available throughout the selection process.