ServiceNow Agile Project Manager (VA ESOM)

Accountabilities: Own the schedule, staffing plan, deliverable tracking, and milestone reporting for an assigned platform health team, including applicable CDRL and task-order requirements. Provide clear status reporting to program leadership and client stakeholders, including management of risks, issues, dependencies, and delivery concerns. Coordinate cross-team dependencies, staffing requirements, vendor activities, and subcontractor deliverables across multiple workstreams and sprints. Facilitate all Scrum ceremonies, including daily standups, sprint planning, sprint reviews, retrospectives, and backlog refinement. Partner with Product Owners and the Technical Program Manager to prioritize, refine, and manage the team backlog. Track sprint velocity, burndown, team health, and other delivery metrics, identifying trends and risks for program leadership. Identify and remove impediments while escalating cross-team blockers and dependencies when additional support is required. Coordinate with peer Project Managers and Scrum Masters across multiple platform teams to align delivery cadence and shared dependencies. Coach team members on Agile principles, Scrum practices, collaboration, and continuous improvement. Support change management and release coordination for sprint deliverables within a 24x7 operational environment. Coordinate with distributed contractor teams on intake, dependencies, code-review handoffs, and delivery activities. Follow demand through the full lifecycle in ServiceNow SPM, from intake and approval through development, testing, and delivery, maintaining traceability throughout. Maintain Agile artifacts within ServiceNow and produce sprint-level and project-level reporting for leadership and stakeholders. Requirements Bachelor’s degree in Computer Science, Information Systems, Business, or a related discipline; alternatively, an additional 8 years of relevant experience may be considered. 10+ years of total relevant professional experience, including at least 4 years managing software or platform delivery projects with responsibility for schedules, deliverables, and staffing. At least 2 years of experience facilitating Agile/Scrum ceremonies in distributed or remote environments. Working knowledge of the ServiceNow platform and ServiceNow Agile Module, or comparable Agile tooling such as Jira. Hands-on experience with ServiceNow SPM, including Projects, Epics, and Stories. Strong understanding of ITIL service management processes and their application within technology delivery environments. Strong facilitation, conflict-resolution, communication, and stakeholder-management skills. Ability to work effectively across multiple vendors, distributed teams, and competing stakeholder priorities. Demonstrated ability to prioritize work, remove obstacles, drive outcomes, and enable teams to achieve delivery objectives. PMP certification is preferred. Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I or higher) certification is preferred. ServiceNow Certified System Administrator (CSA) certification is preferred. SAFe certification, such as SSM or SA, is preferred. Experience working in a federal IT environment is preferred. Active federal security clearance or Public Trust experience is preferred. Must be a U.S. citizen or lawful permanent resident and willing and able to obtain and maintain a Public Trust clearance. Must be willing and able to satisfy applicable federal identity-verification requirements and update identification documents when necessary to complete the suitability process. Benefits Fully remote position within the United States, supporting Eastern Time working hours. Annual compensation range of $155,000–$175,000 , with final placement based on relevant skills, experience, education, certifications, location, and applicable clearance requirements. Paid time off. Healthcare benefits and supplemental benefit programs. 401(k) plan with employer matching. Employee discount perks and rewards programs. Education reimbursement for eligible certifications, degrees, and professional development. Flexibility to pursue courses, certifications, networking, and other professional-growth opportunities. Virtual and in-person employee activities, including wellness events, celebrations, and community initiatives. Opportunity to work on a federal technology program with a collaborative, mission-focused team. Reasonable accommodations are available for qualified individuals with disabilities.