Senior Technical Support Engineer

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. WHAT YOU WILL BE DOING: Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures Identify, debug and troubleshoot break fix issues and take it to a resolution Respond and resolve issues within agreed service levels Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings WHAT YOU BRING: Strong Domain knowledge in Identity and Access Management (IAM) Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM Knowledge and experience in invoking REST/SOAP web services using tools such as Postman Database : Extensive experience in database operations & SQL Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy) Basic knowledge of operating systems such as Linux, Unix & windows Prior experience integrating with any SSO providers Experience working with global Customers and strong customer focus Excellent written and verbal communication skills Keywords: Cloud, Java, Scripting, Linux, SQL Minimum 6+ years experience in implementing various IGA solutions