Senior Systems Administrator

Accountabilities: Own and continuously improve enterprise IT operations, including operating systems, security tools, applications, servers, email systems, databases, and patch management. Establish, maintain, and refine IT standard operating procedures in a publicly regulated enterprise environment. Lead technical projects and architect infrastructure solutions, taking end-to-end responsibility for planning, implementation, execution, and post-project reviews. Oversee cloud infrastructure across Azure and Google Cloud Platform (GCP), ensuring optimal architecture health, performance, security, monitoring, and alerting. Design, build, test, and maintain servers, infrastructure solutions, and network environments to ensure reliability and availability. Manage internal IT infrastructure, including laptops, desktops, servers, routers, switches, firewalls, printers, LANs, and SaaS applications. Administer Okta identity and access management, including single sign-on (SSO), multi-factor authentication (MFA), user provisioning and deprovisioning, and access policies. Develop and maintain Okta Workflows to automate identity lifecycle management and access-related processes. Serve as the primary Level 3/4 escalation point for complex technical issues, leading troubleshooting, root-cause analysis, and resolution. Mentor junior and mid-level IT professionals, sharing technical expertise and promoting best practices across the team. Maintain comprehensive technical documentation and collaborate with internal and external auditors to ensure compliance with IT general controls, including SOX requirements. Oversee access management, change management, and segregation of duties, maintaining audit-ready documentation and addressing control gaps promptly. Conduct regular infrastructure audits, validate backup and restoration processes, and coordinate disaster recovery testing. Develop scripts and automation solutions to streamline operations, reduce repetitive tasks, and improve IT efficiency. Evaluate technology vendors, infrastructure investments, and solutions while contributing to IT budget planning and capacity forecasting. Collaborate with internal teams and external partners to communicate project progress, resolve technical challenges, and support business objectives. Perform additional IT-related responsibilities and projects as required. Requirements: Bachelor's degree in Information Technology or a related discipline, or equivalent professional experience. Relevant certifications in AWS, GCP, Microsoft, CompTIA, or similar technologies are preferred. 7–10 years of experience in enterprise IT operations, including significant experience in a Level 3+ or technical leadership capacity, preferably within a fast-growing SaaS environment. Strong hands-on experience managing enterprise-scale infrastructure and cloud solutions, particularly Azure and GCP. Proven experience administering Okta or a comparable identity and access management (IAM/SSO) platform, including developing automations using Okta Workflows. Practical experience maintaining, troubleshooting, and patching Windows, Linux, and Apple operating systems. Experience administering, maintaining, and patching SQL databases. Strong understanding of IT infrastructure, networking, cybersecurity, system availability, and disaster recovery practices. Solid knowledge of IT governance, audit requirements, and SOX IT general controls. Demonstrated ability to lead complex technical projects, make sound technical decisions, and manage competing priorities according to business impact. Experience mentoring and developing less-experienced team members, with the ability to influence behaviors and drive technical improvements. Strong analytical, organizational, and problem-solving skills, with excellent attention to detail and the ability to multitask. Excellent written and verbal English communication skills, with strong interpersonal skills and the ability to build effective relationships across business functions. Previous experience collaborating with US-based business teams. Hands-on experience using AI productivity tools such as Claude or Microsoft Copilot to improve IT operations, automate workflows, and support technical problem-solving. Dependability, integrity, adaptability, cooperation, and a proactive approach to handling rapidly changing priorities. Ability to work 8 hours per day, excluding breaks, with 4 hours of core US business-hours overlap (7:30 PM–11:30 PM IST) and 4 flexible working hours in IST. A suitable remote workspace with a quiet working environment and a reliable internet connection of at least 30 Mbps download and 10 Mbps upload. Benefits: Annual salary: INR 1,687,500–2,362,500, depending on experience, technical skills, relevant knowledge, market alignment, and geographic location. Comprehensive benefits package supporting health, life, and financial well-being. Medical insurance coverage. Accident insurance. Retirement benefits. 12 company-paid holidays annually. 2 flexible holidays. Privilege/earned leave. Casual and sick leave. Paid maternity and paternity leave. Weekly wellness activities and programs. Fully remote working arrangement.