Senior Operations Manager

Accountabilities:: Oversee day-to-day service operations across multiple regional sites, including fleet managers, local administrators, and mechanic teams. Ensure consistent achievement of customer KPIs, SLAs, productivity targets, quality standards, and compliance requirements. Serve as the primary operational account contact, managing customer inquiries, feedback, monthly surveys, and recurring business meetings. Coordinate billing inquiries, monthly closeout activities, reporting, and regional performance metrics, including preventive maintenance, DOT, EHS, safety, and other KPIs. Monitor scheduling, work progress, system updates, and equipment status to ensure repairs are completed efficiently and customer business units remain informed. Plan and coordinate repairs for down or out-of-service assets while overseeing parts, inventory, warranty work, and specialty services. Build and manage relationships with suppliers and third-party service vendors supporting fleet maintenance operations. Develop and retain operational talent by optimizing team capabilities in partnership with EHS, safety, and training functions. Establish effective communication and engagement practices so teams understand business performance, priorities, and operational requirements. Take accountability for regional operational performance, continuously identifying and implementing best practices to improve results. Lead, coach, and performance-manage Operations and Team Managers to achieve business plans, quality targets, and retention goals. Maintain strong customer relationships and proactively address operational challenges to deliver desired outcomes. Requirements: 10+ years of relevant experience managing large fleets, fleet maintenance, or complex maintenance operations. Strong technical knowledge of diesel repairs, diagnostics, tooling, inventory management, and fleet management systems. Demonstrated experience leading operations, planning, maintenance, and customer service functions. Experience overseeing heavy-duty trucks, trailers, equipment, or similarly complex fleet assets. Proven ability to manage multi-site operations and lead cross-functional teams using structured project management practices. Strong understanding of operational KPIs, SLAs, quality standards, safety, EHS compliance, and business performance metrics. Excellent analytical and problem-solving skills with strong business acumen and a results-oriented mindset. Strong proficiency with business tools including Outlook, Excel, and PowerPoint, combined with solid data management capabilities. Demonstrated ability to attract, develop, coach, and retain high-performing operational teams. Excellent written, verbal, interpersonal, and influencing skills, including the ability to work effectively across diverse teams and stakeholders. Self-starter with strong decision-making skills, strategic thinking, and a hands-on approach to operational execution. Bachelor's degree preferred. Willingness and ability to travel approximately 40–50% as required. Ability to successfully complete a background check. Preference for candidates located in or near Dallas, TX; Ontario, CA; Jacksonville or Orlando, FL; or the Northeast corridor from Northern New Jersey through Philadelphia, Baltimore, and Richmond. Benefits: $135,000–$165,000 annual salary, depending on location and experience. Annual performance-based bonus incentive. Weekly salary payments. Full benefits available within 30 days. Medical, dental, vision, and prescription drug coverage. Life and disability insurance. 401(k) matching program. Unlimited vacation, paid holidays, and sick time. Boot and prescription safety glasses reimbursement. Career development and extensive training opportunities. ASE certification fee reimbursement and bonus opportunities. Employee referral program with bonuses of up to $500. Employee recognition and rewards platform. Employee Assistance Program (EAP). 24/7 nurse triage line. Employee discounts on cell phone services and entertainment tickets. Employee resource groups supporting inclusion and belonging. Wellness and fitness programs. Fully remote work environment with significant regional travel.