Senior Manager, Forecast Delivery, Personal and Commercial Operations

Accountabilities: Lead the end-to-end delivery of next-generation forecasting products and services within Workforce Management Optimization, ensuring alignment with business priorities and operational requirements. Collaborate with data partners and workforce management teams to deliver accurate and timely weekly and monthly forecasts, including Monthly Capacity Reviews (MCRs), quality assurance assessments, and ad hoc analytical requests. Establish and maintain robust forecasting standards, monitoring frameworks, and reporting mechanisms to measure forecast accuracy and performance against key metrics and service-level agreements (SLAs). Identify, evaluate, and implement forecasting model enhancements using advanced analytics techniques to improve predictive accuracy, optimize resource allocation, and strengthen business outcomes. Monitor historical and forecast data to identify inconsistencies, investigate root causes, coordinate corrective actions, and prevent recurring data quality issues. Develop and maintain data governance frameworks that ensure forecasting inputs and outputs are accurate, consistent, traceable, and auditable. Translate complex analytical findings into clear business insights, communicating forecasts, trends, risks, and recommendations to leadership and relevant stakeholders. Lead and develop a team of forecasting professionals, fostering a high-performance culture, encouraging knowledge sharing, and supporting continuous professional growth. Coach team members in analytical methodologies, forecasting techniques, and leadership capabilities while creating individual development plans aligned with career aspirations. Model organizational leadership values and promote accountability, collaboration, innovation, and continuous improvement across the team. Build strong relationships with internal partners and colleagues across Canada and internationally to ensure effective coordination and consistent delivery of forecasting solutions. Requirements: At least 7 years of progressive leadership experience, with a demonstrated ability to influence stakeholders, build strong partnerships, and lead teams toward measurable business outcomes. A postgraduate degree or equivalent experience in a relevant field, such as analytics, mathematics, statistics, business administration, economics, or a related discipline. Advanced proficiency in reporting and data analysis, particularly Microsoft Excel, with the ability to develop comprehensive reports, analyze complex datasets, and communicate meaningful insights. Proficiency in SQL and/or general-purpose programming languages such as Python to support data analysis, forecasting, and analytical problem-solving. Strong analytical and critical-thinking skills, with the ability to identify patterns, anticipate business needs, investigate complex issues, and develop effective solutions. Experience with forecasting methodologies, workforce planning, capacity management, performance monitoring, and data quality frameworks is highly valuable. Excellent communication and data storytelling skills, with the ability to translate technical analyses into clear, actionable recommendations for both technical and non-technical audiences. Strong organizational and multitasking abilities, with a focus on prioritization, efficiency, adaptability, and delivering high-quality results in a fast-paced environment. Proven people leadership skills, including the ability to inspire, motivate, mentor, and develop team members while fostering accountability and professional growth. A proactive, collaborative approach and the ability to manage competing priorities while maintaining a strong focus on stakeholder needs and operational performance. Certified Product Owner credentials and/or relevant Agile leadership training are considered assets. An MBA or equivalent advanced business qualification is preferred. Benefits: Competitive compensation and a comprehensive total rewards program, including performance-based bonuses. Flexible benefits designed to support employees' individual needs and overall well-being. Leadership support through coaching, mentoring, and opportunities to take on new responsibilities. A dynamic, collaborative, and forward-thinking team environment focused on innovation and continuous improvement. Opportunities for professional development, career progression, and personal growth. The chance to influence strategic forecasting capabilities, strengthen workforce planning, and contribute to meaningful business outcomes. Full-time, salaried employment with a standard workweek of 37.5 hours. Opportunities to collaborate with colleagues and stakeholders across Canada and internationally. Work location options associated with Toronto, Montréal, or Vancouver, Canada. The original posting does not explicitly confirm whether the position is fully remote or hybrid.